Intercom

Intercom creates modern Customer Service software that redefines how businesses support their customers.

About

Intercom is redefining how businesses support their customers using powerful messaging and automation. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Mission

Intercom's core mission is centered around revolutionizing customer communication by providing businesses with a seamless and personalized approach to engage with their customers. Their primary objective is to create meaningful connections between businesses and their customers, fostering loyalty and driving growth. Through their innovative messaging platform, Intercom aims to empower companies to deliver exceptional customer experiences, ultimately transforming the way businesses interact and build relationships with their audience.

Employee Benefits

  • Competitive salary and equity in a fast-growing start-up
  • Lunch served every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme with secure bike storage
  • MacBooks as standard, but other equipment options available if needed

Core Values

  • Customer-centricity: Intercom places the needs of its customers at the forefront, striving to create meaningful connections and deliver exceptional experiences that drive customer success.
  • Innovation: Intercom encourages a culture of experimentation and learning, empowering employees to challenge the status quo and develop cutting-edge solutions in the tech industry.
  • Collaboration: Intercom fosters a supportive and inclusive environment, valuing diverse perspectives and promoting teamwork to achieve collective goals.
  • Transparency: Intercom is committed to open communication and honesty, ensuring that employees have access to the information they need to make informed decisions and contribute effectively.
  • Personal growth: Intercom invests in the development of its employees, providing opportunities for continuous learning, skill enhancement, and career progression.

Intercom

Leadership

CEO at Intercom

Eoghan McCabe

CEO
Chairman at Intercom

Des Traynor

Chairman
and Co-founder at Intercom

Karen Peacock

and Co-founder

Open Jobs

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Location
San Francisco, CA
N/A
Company Size
501-1,000
N/A
Revenue Range
N/A
Valuation
$1,300,000,000
N/A
Founded
2011-08-01
N/A
Current Status
Operating
N/A
Work Mode
Open Roles
14
Hiring Now
Hiring now

Funding

Total Funding
$
240750000
Funding Rounds
8
Num Investors
4
Work Mode
IPO Status
Private
Funding Stage
Last Funding Date
2020-12-01
Last Funding Type
Series Unknown
Hiring Now
Hiring now
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