Helpshift is the only customer service platform built for the unique needs of the mobile era. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for support that works just like modern mobile messaging apps, ensuring users never have to leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Helpshift today delivers the help experience for many of the world's top mobile apps and mobile games, including Supercell, Square, Tencent, Brex, Xfinity Home, Microsoft, Virgin Media, Zynga, Viacom, and hundreds of other leading brands Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners.
Helpshift's core mission is centered around revolutionizing customer service experiences by leveraging cutting-edge technology and AI-driven solutions. Their primary objective is to empower businesses to deliver seamless, personalized, and efficient support to their customers across various digital channels. Helpshift aims to transform the customer service landscape by fostering innovation, enhancing user satisfaction, and driving growth for organizations in the tech industry.
- Customer Obsession: Helpshift is dedicated to putting the customer first, striving to provide exceptional service and support to ensure their success.
- Innovation: Helpshift encourages creativity and innovation, empowering employees to explore new ideas and approaches to problem-solving.
- Collaboration: Teamwork is essential to Helpshift's success, fostering a collaborative environment that values diverse perspectives and encourages shared problem-solving.
- Continuous Learning: Helpshift is committed to continuous learning and development, providing opportunities for employees to grow professionally and personally.
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