Community Experience Manager - Remote (US Only)

Job Description

We believe people should have the opportunity to love the work they do, so we’re on a mission to enable fulfilling careers for everyone. Teal provides community, guidance, and tools from first job through retirement. Our programs help people figure out their next move, offer tips and advice on how to stand out during the job application process, or position themselves for growth at their current companies.

Does the idea of interacting with a wide variety of tech professionals and supporting their unique career paths excite you? Are you someone who can communicate with a high volume of people in a personal and individualized way? Are you someone who is naturally empathetic and passionate about solving a customer’s problem, yet can also be analytical and think about patterns.  If so, we’d love to meet you. Finding the right job can be hard -- join us to help make it a little easier.

We're looking for our first Community Experience hire! You'll work with the Chief Community Officer, and will be responsible for assisting with the health and success of our member community. You don't necessarily need to have prior experience with community management or customer experience (though having some sort of online support/success/community background is preferred), but you should feel comfortable interacting with anyone in any role to make sure they have what they need to succeed.

As a Community Experience Manager at Teal You Will:

  • Be passionately member-focused and a champion for our community, including creative ways to interact with our members across a variety of channels.
  • Be one of the faces & voices representing Teal within the community and when dealing with customer issues. 
  • Understand our business model and goals to improve long term retention, community health, and brand affinity.
  • Be great at communicating, and unafraid to reach out and ask questions

You Have Experience:

  • Responding to and engaging a high volume of people online
  • Troubleshooting and problem solving with limited information
  • Managing several projects at once
  • Learning how to use brand new communication tools
  • Identifying gaps in communication and documentation and proactively creating a solution
  • Working in a remote, distributed work environment 
  • Planning and leading online events

What Awesome Looks Like:

  • At 1 month: You will be responding to messages and directly engaging community members across our communication channels. 
  • At 3 months: You will have helped test and refine a playbook to delight Teal members through reactive and proactive interactions
  • At 6 months: You will be identifying and taking the initiative on opportunities to improve the health of the Teal Community

What We Offer: 

  • $45,500 - $75,000 depending on seniority & geography, No Equity 
  • Fully remote work team & remote office stipend 
  • Unlimited vacation and sick days
  • 16 week paid parental leave
  • 80 - 100% coverage of health insurance for full family, Commuter Benefits & 401K Benefits with company matching.
  • Guaranteed 1-month severance if things don’t work out. You are trusting us with your career, we want you to know we take it seriously.  

Commitment to Equal Employment Opportunity: (Come as you are. Feel welcome. Feel safe.) We are committed to safeguarding our workplace from all forms of discrimination and harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, military status, or family status. This commitment extends to all aspects of the employment relationship including recruiting, interviewing, selection, hiring, transfers, promotions, training, terminations, working conditions, compensation, and benefits.

Apply for this role

It won't take too long, we promise. All you'll need to do is answer a few questions and upload your resume. We hope to hear from you!