- Process customer payments and apply them to customer accounts
- Reconcile customer accounts to ensure accuracy
- Resolve customer billing disputes
- Generate and send invoices to customers
- Follow up with customers regarding overdue payments
- Monitor customer accounts for delinquent payments
- Prepare and submit monthly reports to management
- Maintain customer accounts in the accounting system
- Prepare and submit customer statements
- Respond to customer inquiries regarding billing and payment
- Assist with month-end closing activities
- Assist with other accounting tasks as needed
You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.
- Reduced the average time to resolve customer billing disputes by 50% through implementing a new process that streamlined communication between the Accounts Receivable team and customers.
- Improved customer satisfaction scores by 15% by proactively following up with customers regarding overdue payments and providing personalized payment plans to meet their needs.
- Generated monthly reports that accurately tracked delinquent payments, resulting in a 10% reduction in outstanding balances and a 5% increase in on-time payments.
- Implemented a new invoicing system that reduced errors by 25% and improved the accuracy of customer accounts, resulting in a 10% increase in revenue.
- Collaborated with the Sales team to develop a new customer onboarding process that reduced the time to set up new accounts by 30% and improved customer retention rates by 20%.
- Managed the month-end closing process, ensuring all accounts were reconciled and accurate, resulting in a 95% accuracy rate and timely submission of financial reports to management.
- Developed and implemented a new process for preparing and submitting customer statements, resulting in a 20% reduction in errors and a 15% increase in on-time payments.
- Improved the efficiency of the Accounts Receivable team by 25% through cross-training team members on different tasks and implementing a new task prioritization system.
- Resolved a backlog of overdue payments, resulting in a 50% reduction in outstanding balances and a 10% increase in on-time payments.
- Accounts receivable management
- Billing dispute resolution
- Customer service and communication
- Financial reporting and analysis
- Invoicing and account accuracy
- Process improvement and implementation
- Cross-functional collaboration
- Customer onboarding and retention
- Month-end closing and reconciliation
- Time management and prioritization
- Team training and development
- Attention to detail and error reduction
- Payment plan negotiation
- Collections and debt recovery
- Knowledge of accounting software and systems
- Implemented a new credit analysis process, resulting in a 20% reduction in delinquent accounts and a 10% increase in on-time payments.
- Collaborated with sales team to establish credit limits for new customers, leading to a 15% increase in sales revenue and a 5% decrease in bad debt write-offs.
- Developed and implemented a customer dispute resolution system, reducing the average resolution time by 30% and improving customer satisfaction scores by 15%.
- Streamlined the invoicing process by implementing automation tools, resulting in a 25% reduction in processing time and a 10% decrease in billing errors.
- Conducted regular audits of customer accounts, identifying and recovering $100,000 in outstanding payments and reducing the company's accounts receivable aging by 20%.
- Collaborated with the finance team to implement a cash forecasting model, improving accuracy by 15% and enabling better cash flow management.
- Developed and implemented a comprehensive collections strategy, reducing the company's average days sales outstanding (DSO) by 10% and improving cash flow by $500,000.
- Identified and resolved a billing system issue, resulting in a 30% reduction in billing discrepancies and improving customer satisfaction scores by 20%.
- Collaborated with cross-functional teams to implement a new accounts receivable software, improving efficiency by 20% and reducing manual errors by 15%.
- Proficiency in accounts receivable software
- Strong analytical skills
- Expertise in credit analysis
- Knowledge of cash forecasting models
- Proficiency in automation tools for invoicing
- Excellent collaboration and teamwork skills
- Ability to develop and implement collections strategies
- Skills in dispute resolution
- Experience in conducting audits of customer accounts
- Ability to identify and resolve billing system issues
- Proficiency in implementing new processes and systems
- Strong communication skills
- Ability to manage and improve cash flow
- Expertise in reducing accounts receivable aging
- Strong problem-solving skills
- Ability to establish credit limits
- Proficiency in reducing billing errors and discrepancies
- Strong customer service skills
- Knowledge of sales and finance
- Ability to work with cross-functional teams.
- Implemented a new invoicing system that reduced processing time by 50% and improved accuracy by 20%.
- Managed a portfolio of 100+ customer accounts, resulting in a 95% collection rate and a 10% decrease in outstanding balances.
- Collaborated with the sales team to resolve customer disputes, resulting in a 30% decrease in payment delays and improved customer satisfaction.
- Developed and implemented a proactive collections strategy, resulting in a 25% reduction in overdue accounts and a 15% increase in on-time payments.
- Streamlined the accounts receivable process by automating payment reminders, leading to a 40% decrease in manual follow-ups and improved efficiency.
- Conducted regular credit reviews and implemented credit limits, reducing bad debt write-offs by 20% and minimizing financial risk.
- Implemented a new cash application system, reducing processing time by 50% and improving accuracy by 20%.
- Developed and maintained relationships with key customers, resulting in a 15% increase in repeat business and improved customer loyalty.
- Generated monthly aging reports and conducted thorough analysis, identifying and resolving payment discrepancies, resulting in a 10% decrease in outstanding balances and improved cash flow.
- Proficiency in accounts receivable software
- Advanced knowledge of invoicing and billing procedures
- Strong analytical skills
- Excellent numerical and data entry skills
- Ability to manage and analyze large data sets
- Proficiency in credit control procedures
- Strong communication and negotiation skills
- Ability to develop and implement effective collection strategies
- Proficiency in generating and interpreting financial reports
- Ability to manage customer accounts and resolve disputes
- Knowledge of cash application systems
- Ability to streamline and automate financial processes
- Strong organizational and multitasking skills
- Ability to work collaboratively with sales and finance teams
- Proficiency in Microsoft Office Suite, particularly Excel
- Knowledge of financial risk management
- Excellent customer service skills
- Attention to detail and high level of accuracy
- Ability to maintain confidentiality and handle sensitive information
- Knowledge of relevant financial regulations and standards.
- Implemented a new accounts receivable system, resulting in a 30% reduction in payment processing time and improving overall efficiency.
- Developed and implemented a credit control strategy, reducing bad debt by 20% and improving cash flow by 15%.
- Led a team of 5 accounts receivable specialists, providing training and guidance that resulted in a 25% increase in team productivity.
- Managed the implementation of automated invoicing software, reducing invoice processing time by 40% and improving accuracy by 25%.
- Negotiated payment plans with key clients, resulting in a 15% increase in on-time payments and a 10% reduction in overdue accounts.
- Collaborated with the finance department to streamline the accounts receivable process, reducing the average collection period by 20 days.
- Developed and implemented a customer credit assessment process, resulting in a 10% reduction in credit risk and improved customer payment behavior.
- Analyzed customer accounts and payment trends to identify potential issues, leading to a 15% decrease in payment disputes and improved customer satisfaction.
- Implemented a proactive collections strategy, resulting in a 20% reduction in overdue accounts and a 10% increase in overall cash flow.
- Proficiency in accounts receivable software
- Strong leadership and team management skills
- Excellent negotiation skills
- Proficiency in automated invoicing software
- Ability to develop and implement credit control strategies
- Strong analytical skills for assessing credit risk
- Ability to streamline and improve financial processes
- Expertise in developing customer credit assessment processes
- Ability to identify and resolve payment disputes
- Proactive collections strategy development
- Strong communication and collaboration skills
- Ability to analyze customer accounts and payment trends
- Proficiency in financial reporting and forecasting
- Knowledge of accounting principles and regulations
- Ability to manage and reduce overdue accounts
- Strong problem-solving skills
- Proficiency in Microsoft Office Suite (especially Excel)
- Ability to improve cash flow and reduce bad debt
- Strong organizational and multitasking skills
- Attention to detail and high level of accuracy.
- Implemented a streamlined payment processing system, resulting in a 25% reduction in payment errors and a 10% increase in overall customer satisfaction.
- Collaborated with the collections team to develop and implement a proactive collections strategy, reducing the average days sales outstanding (DSO) by 15% and improving cash flow.
- Analyzed customer payment trends and identified opportunities for process improvements, leading to a 20% decrease in late payments and a 5% increase in on-time payments.
- Managed the implementation of a new invoicing system, resulting in a 30% reduction in invoice processing time and a 20% increase in invoice accuracy.
- Collaborated with cross-functional teams to resolve complex customer account discrepancies, resulting in a 15% decrease in unresolved issues and improved customer satisfaction.
- Developed and implemented a credit risk assessment framework, reducing bad debt write-offs by 10% and improving the company's credit risk profile.
- Developed and implemented a customer credit application process, resulting in a 20% reduction in credit approval time and improved credit risk management.
- Collaborated with sales and customer service teams to resolve customer inquiries and complaints, resulting in a 15% increase in customer retention and satisfaction.
- Generated and analyzed monthly reports on accounts receivable aging, identifying trends and areas of improvement, leading to a 10% decrease in overdue accounts and improved cash flow.
- Proficiency in accounts receivable software
- Strong analytical skills
- Excellent communication and collaboration skills
- Knowledge of credit risk assessment
- Ability to implement process improvements
- Experience in managing payment processing systems
- Proficiency in invoicing systems
- Ability to resolve complex customer account discrepancies
- Experience in developing and implementing collections strategies
- Ability to analyze and interpret financial data
- Knowledge of accounts receivable aging reports
- Experience in customer credit application processes
- Ability to handle customer inquiries and complaints effectively
- Strong organizational and multitasking skills
- Proficiency in Microsoft Office Suite, especially Excel
- Knowledge of accounting principles and practices
- Ability to work in a cross-functional team environment
- Strong attention to detail and accuracy
- Ability to manage and prioritize tasks
- Excellent problem-solving skills.
- Implemented a new accounts receivable process that reduced customer payment processing time by 20% and improved cash flow by 15%.
- Developed and implemented a customer credit limit monitoring system, resulting in a 10% reduction in bad debt write-offs.
- Established and maintained strong relationships with key customers, leading to a 25% increase in on-time payments and a 10% decrease in overdue accounts.
- Successfully led a team of 10 accounts receivable specialists, achieving a 20% improvement in team productivity and a 15% reduction in errors.
- Implemented automated reporting tools, resulting in a 30% reduction in time spent on monthly aging reports and improved accuracy by 20%.
- Developed and implemented a customer dispute resolution process, reducing the average resolution time by 50% and improving customer satisfaction scores by 15%.
- Developed and implemented a streamlined accounts receivable process, reducing the average collection time by 25% and improving cash flow by 20%.
- Implemented a customer segmentation strategy, resulting in a 15% increase in collections from high-value customers and a 10% decrease in collections from high-risk customers.
- Developed and delivered training programs for accounts receivable team members, resulting in a 20% improvement in overall team performance and a 10% reduction in training costs.
- Proficiency in accounts receivable processes
- Strong leadership and team management skills
- Expertise in implementing automated reporting tools
- Ability to develop and implement customer credit limit monitoring systems
- Excellent customer relationship management skills
- Proficiency in developing and implementing dispute resolution processes
- Ability to streamline accounts receivable processes
- Expertise in customer segmentation strategies
- Strong training and development skills
- Proficiency in financial software and applications
- Excellent analytical and problem-solving skills
- Strong communication and negotiation skills
- Ability to improve cash flow and reduce bad debt
- Knowledge of financial regulations and standards
- Ability to work under pressure and meet deadlines
- Strong attention to detail and accuracy
- Excellent organizational and multitasking skills
- Proficiency in Microsoft Office Suite (especially Excel)
- Ability to analyze and interpret financial data
- Strong decision-making skills.
- Implemented a streamlined collections process, resulting in a 25% reduction in overdue accounts and a 10% increase in on-time payments.
- Collaborated with cross-functional teams to develop and implement a new invoicing system, reducing invoice errors by 15% and improving overall accuracy.
- Analyzed customer payment trends and identified opportunities for process improvement, leading to a 20% decrease in average days sales outstanding (DSO) and improved cash flow.
- Managed a portfolio of key accounts, resulting in a 95% customer retention rate and a 10% increase in revenue from existing clients.
- Developed and implemented a credit risk assessment framework, reducing bad debt write-offs by 20% and improving the overall creditworthiness of the customer base.
- Collaborated with sales and customer service teams to resolve billing disputes and improve customer satisfaction, resulting in a 15% increase in customer loyalty and repeat business.
- Implemented automated payment processing systems, reducing manual errors by 30% and increasing efficiency in the accounts receivable department.
- Developed and implemented a collections strategy, resulting in a 40% reduction in outstanding balances and a 20% increase in cash flow.
- Analyzed and optimized credit terms and payment terms, resulting in a 10% decrease in average DSO and improved working capital management.
- Advanced knowledge of accounts receivable processes and procedures
- Proficiency in automated payment processing systems
- Strong analytical skills for credit risk assessment
- Expertise in collections strategy development and implementation
- Ability to analyze and optimize credit and payment terms
- Proficiency in developing and implementing invoicing systems
- Strong collaboration and team coordination skills
- Excellent customer service and dispute resolution skills
- Ability to manage and retain key accounts
- Proficiency in analyzing customer payment trends
- Strong financial reporting and forecasting skills
- Proficiency in using accounting software and tools
- Excellent communication and negotiation skills
- Ability to streamline and improve financial processes
- Strong knowledge of financial regulations and standards
- Excellent problem-solving and decision-making skills
- Ability to manage and improve cash flow
- Strong organizational and time management skills
- Proficiency in data analysis and interpretation
- Ability to work under pressure and meet deadlines.