- Process customer payments and apply them to customer accounts
- Reconcile customer accounts to ensure accuracy
- Resolve customer billing disputes
- Generate and send invoices to customers
- Follow up with customers regarding overdue payments
- Monitor customer accounts for delinquent payments
- Prepare and submit monthly reports to management
- Maintain customer accounts in the accounting system
- Prepare and submit customer statements
- Respond to customer inquiries regarding billing and payment
- Assist with month-end closing activities
- Assist with other accounting tasks as needed
You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.
- Reduced the average time to resolve customer billing disputes by 50% through implementing a new process that streamlined communication between the Accounts Receivable team and customers.
- Improved customer satisfaction scores by 15% by proactively following up with customers regarding overdue payments and providing personalized payment plans to meet their needs.
- Generated monthly reports that accurately tracked delinquent payments, resulting in a 10% reduction in outstanding balances and a 5% increase in on-time payments.
- Implemented a new invoicing system that reduced errors by 25% and improved the accuracy of customer accounts, resulting in a 10% increase in revenue.
- Collaborated with the Sales team to develop a new customer onboarding process that reduced the time to set up new accounts by 30% and improved customer retention rates by 20%.
- Managed the month-end closing process, ensuring all accounts were reconciled and accurate, resulting in a 95% accuracy rate and timely submission of financial reports to management.
- Developed and implemented a new process for preparing and submitting customer statements, resulting in a 20% reduction in errors and a 15% increase in on-time payments.
- Improved the efficiency of the Accounts Receivable team by 25% through cross-training team members on different tasks and implementing a new task prioritization system.
- Resolved a backlog of overdue payments, resulting in a 50% reduction in outstanding balances and a 10% increase in on-time payments.
- Accounts receivable management
- Billing dispute resolution
- Customer service and communication
- Financial reporting and analysis
- Invoicing and account accuracy
- Process improvement and implementation
- Cross-functional collaboration
- Customer onboarding and retention
- Month-end closing and reconciliation
- Time management and prioritization
- Team training and development
- Attention to detail and error reduction
- Payment plan negotiation
- Collections and debt recovery
- Knowledge of accounting software and systems