Transplant Coordinator Jobs

About The Position

Requirements

• Associate degree in healthcare or a related field, or an equivalent combination of education and relevant work experience; an associate degree or at least 2 years of the specified work experience is required.
• At least 2 years of experience in a complex healthcare setting, primarily providing patient customer support in a scheduling or front desk capacity (preferred).
• Communicate verbally and in writing in English with patients, staff, and customers of varied backgrounds in a respectful, effective, and professional manner.
• Strong interpersonal and organizational skills, and ability to work effectively with frequent interruptions.
• Ability to work autonomously and collaboratively with professionals and non-professionals in high-complexity, high-intensity situations.
• Self-motivated, able to multitask, and adaptable to changing demands.
• Mature judgment and ability to handle confidential information according to AdventHealth guidelines and applicable regulations.
• Proficiency with a personal computer, word processing, and email; knowledge of Microsoft Excel and Microsoft Word.

Nice To Haves

• Knowledge of medical terminology.
• Bilingual ability.
• Medical Office Assistant (MOA) certification.

Responsibilities

• Provide compassionate and attentive care to patients, families, and care providers.
• Communicate care plans and procedures clearly with patients, families, and healthcare team members.
• Schedule appointments and coordinate follow-up visits.
• Manage patient inquiries and resolve issues promptly and professionally.
• Educate patients and families about health conditions, treatments, and care strategies.
• Collaborate with healthcare team members to provide comprehensive, coordinated care.
• Maintain accurate and up-to-date patient records and documentation.
• Monitor patient progress and adjust care plans as needed.
• Maintain a clean, safe, and welcoming environment for patients and families.
• Provide emotional support and reassurance to patients and families.
• Use technology and medical equipment to enhance patient care.
• Demonstrate empathy, active listening, and problem-solving skills.
• Perform other duties as assigned.

Benefits

• Medical insurance from Day One
• Dental insurance from Day One
• Vision insurance from Day One
• Life insurance from Day One
• Disability insurance from Day One
• Paid time off from Day One
• 403-B retirement plan
• Four weeks of 100% paid parental leave
• Career development
• Whole Person Well-being Resources
• Mental health resources and support
• Pet benefits