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SIU Investigator - San Jose, CA

Delta Group•San Jose, CA
•$30 - $40

About The Position

Delta Group is hiring an SIU Investigator to investigate and identify questionable and suspicious insurance claims. The Special Investigation Unit works with claims personnel, insurance carrier SIU staff, law enforcement, and government regulatory agencies to identify, prevent, and deter fraud. The role involves investigations across all lines of insurance, with a heavy emphasis on Workers’ Compensation claims. The investigator must ensure evidence is accurate, properly documented, timely gathered, and collected in compliance with applicable laws and regulatory requirements.

Requirements

  • Strong investigative skills.
  • Detail-oriented approach.
  • Ability to recognize patterns of inconsistencies that may be linked to fraudulent activity.
  • Ability to interact with clients, repair shops, appraisers, and employers.
  • Ability to work independently.
  • Excellent verbal and written communication skills.
  • Good organization and time management skills.
  • Knowledge of tools and techniques used to conduct insurance claims investigations.
  • Proficiency with computer software, including Word, Excel, Outlook, and Teams.

Nice To Haves

  • CFE or FCLS designation.
  • 5–10 years of experience in claims and SIU investigations.

Responsibilities

  • Conduct timely investigations, including recorded statements and interviews with claimants, witnesses, and employers.
  • Provide timely status updates to the case manager and client.
  • Document claim files clearly and promptly.
  • Maintain confidentiality and professionalism.
  • Develop appropriate investigative action plans.
  • Ensure the accuracy, quality, and timely gathering of evidence, while complying with applicable laws, legal codes, and governing agencies.
  • Provide the Claim Adjuster with timely investigation results and document investigative findings.
  • Determine whether additional evidence is needed, including accident reports, accident scene reconstructions, witness statements, police reports, or expert opinions.
  • Provide recommendations and decisions regarding investigative efforts.
  • Perform detailed database queries for SIU investigations, including analysis and organization of critical data.
  • Evaluate State compliance referrals, as applicable, when questionable or suspicious activity is identified.
  • Maintain active membership in professional organizations that provide SIU assistance and resources.
  • Establish and maintain relationships with law enforcement, government regulatory agencies, and insurance industry personnel, assisting them when needed or required.

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