Service Advisor Jobs

About The Position

Requirements

• Qualified applicants will have a BS/BA degree in logistics, business or have equivalent industry experience
• Candidates should possess a detailed understanding of transportation, display a high level of ability with spreadsheets and databases (along with other analytical tools), possess a good understanding of presentation applications (e.g. PowerPoint), as well as, maintain a strong desire to succeed.
• Client Service Advisor should possess direct industry experience of 0-3 years

Responsibilities

• Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings
• Review open client requests. Check status and ensure progress towards request closure and client satisfaction.
• Review carrier performance and client’s satisfaction with carrier performance.
• Conduct monthly client reviews
• Review company tools and services available to assigned clients
• Document which tools are being used, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing
• Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable
• Create case studies highlighting a client's use of Transportation Insight’s products/services for marketing and retention purposes
• Cost minimization: Review opportunities for an assigned client to move more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service)
• Candidates for the position must be detailed oriented, be self-starters and possess a strong work ethic
• Candidates must be able to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance
• Travel to client locations on an “as needed” basis (typically less than 25%)
• Perform all other tasks/functions as directed