Client Service Specialist (Advisor Assistant)

Jambalaya Group•Tucson, AZ

3d•Onsite

About The Position

A well-established private wealth management practice is seeking an experienced Client Service Specialist (Advisor Assistant) to serve as a strategic operational partner to Financial Advisors. This person will deliver exceptional client service, manage complex workflows, maintain clear communication, and help create a seamless experience for clients while supporting the practice's growth initiatives. This is not an entry-level industry role. The ideal candidate already understands financial-services client service, new-business and account workflows, advisor support, and the importance of accurate followthrough. Existing securities or insurance licenses, trading experience, and planning-support capability are valuable but not required for every assignement. This is a full-time, exempt, onsite role that generall follows a Monday-Friday, standard buisness hours schedule. The current hiring need is for onsite Client Service Specialists in the practice's main office locations in Dayton, Tucson, and Louisville. Each position will be assigned to one of these offices and may support clients and colleagues across the broader practice.

Requirements

Two to five years of related financial-services, wealth-management, brokerage, banking, clientservice, or advisor-support experience preferred; an equivalent combination of education and experience will be considered
Prior responsibility for new business, account administration, client service, advisor support, or similar work in a regulated financial environment
Series 7, Series 66, and Life/Health insurance licenses preferred but not required for every assignment; willingness and ability to pursue required registrations within an agreed timeframe may be necessary
Experience with RMD processing, insurance applications, estate settlements, trading, money movement, meeting preparation, or paraplanning is especially valuable
Solid understanding of client-service workflows, account documentation, confidentiality, regulatory disclosures, and detail-sensitive processing
Excellent written and verbal communication, sound judgment, empathy, and the ability to serve as a confident primary client contact
Strong organization, follow-through, and the ability to manage multiple priorities and deadlines with limited day-to-day supervision after onboarding
Proficiency with Microsoft Excel, Word, Outlook, Teams, Adobe, CRM platforms, workflow systems, databases, and related business technology
High integrity, discretion, accountability, and a collaborative approach to supporting advisors, clients, and teammates across locations
Ability to work onsite in the assigned Dayton, Tucson, or Louisville office

Nice To Haves

Existing securities or insurance licenses
Trading experience
Planning-support capability

Responsibilities

Maintain awareness of advisor priorities, deadlines, client commitments, and outstanding service items; use regular advisor check-ins and proactive status communication to keep work moving
Coordinate advisor calendars, client meetings, internal commitments, planned absences, and crossteam coverage needs
Serve as a primary point of contact for routine client calls, emails, and service requests; resolve questions within the role's authority and escalate advice-related or complex matters appropriately
Prepare and process new-business applications, account maintenance, transfers, distributions, deposits, checks, insurance applications, estate-settlement paperwork, and related documentation
Monitor submitted business and service requests through completion, resolve exceptions, maintain electronic client files, and communicate timely status updates to clients and advisors
Coordinate annual Required Minimum Distribution workflows and assemble requested tax information or cost-basis records without providing tax advice
Maintain accurate CRM records, client and prospect information, tasks, opportunities, required disclosures, and other compliance-sensitive documentation
Schedule and prepare for client reviews, phone reviews, and financial-planning meetings; coordinate meeting materials, confirmations, documentation, and follow-up
Coordinate with custodians, product partners, home-office resources, and internal teams to complete service requests accurately and on time
Depending on assignment, experience, licensing, and role authority, support trading, transactions, money movement, advanced planning data gathering, or other paraplanner responsibilities
Provide cross-office coverage, assist with growth or referral-event follow-up, train newer assistants when appropriate, and contribute to special projects and workflow improvements
Support Financial Advisors with marketing initiatives, lead-generation activities, and clientacquisition efforts
Follow all practice, regulatory, privacy, recordkeeping, and information-security requirements

Benefits

Medical coverage with PPO and high-deductible health plan options, including an HSA option; the practice pays the full cost of employee-only medical, dental, and vision coverage
$50,000 in employer-paid group life insurance, plus employer-paid short- and long-term disability benefits
Section 125 flexible benefits, including a healthcare Flexible Spending Account and Dependent Care Reimbursement Account
15 PTO days annually, prorated in the first year based on hire date following the policy's 30-day eligibility period; 20 days beginning in the third year and 25 days beginning in the fifth year
10 observed paid holidays each year
401(k) retirement plan with pre-tax and Roth contribution options and a company match of up to 4% when the employee contributes at least 5%
Full payment of approved licensing and credentialing costs
Staff bonus program: $500 quarterly when the practice meets its quarterly team net-flow goal, plus a year-end bonus equal to 3% of annual salary when the annual team net-flow goal is achieved
Annual holiday bonus eligibility; amount varies based on role and performance
Opportunity to expand advanced client-service, planning-support, trading, and operational responsibilities over time
Direct exposure to experienced advisors, complex client relationships, and a collaborative service team