Server Jobs

About The Position

Requirements

• High school diploma or GED required
• One year of guest contact experience is required
• Alcohol safety certification is required (The department will offer training. Must be certified within thirty days of the hire date)
• Knowledge of beverage operations
• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Able to attend to multiple priorities simultaneously
• Strong interpersonal skills and teamwork behaviors
• Willingness to learn and adapt, with keen attention to detail and a professional appearance
• Ability to stand for 8-10 hours, perform various movements (stooping, bending, reaching, etc.), respond to visual and aural cues, tap a 165-pound keg, lift up to 25 pounds, and carry 5 pounds
• Capability to handle fast-paced environments, make rational decisions under pressure and operate in mentally and physically stressful environments
• Proficiency in English language, manual dexterity for operating office equipment, and willingness to work in diverse environmental conditions and flexible schedules, including weekends, evenings, and holidays

Nice To Haves

• One year of supervisory experience is preferred
• Six months of full-service bar experience or six months as a Casino Cocktail Server is preferred

Responsibilities

• Supervise the day-to-day operation of beverage service on assigned shift
• Responsible for personnel management processes, such as initiating interviews, training, candidate selection, performance reviews, promotions, transfers, and disciplinary actions, while maintaining accurate performance appraisals and work history entries
• Responsible for leading and overseeing team operations, including task supervisor, quality monitoring, scheduling, staffing management, and conducting pre-shift meetings. Also, provide coaching, mentoring, and training to ensure high performance, adherence to appearance standards, and effective personnel development
• Regularly communicate with employees to ensure effective communication flow throughout the company and coordinate between shifts and departments
• Ensure that guest service consistently meets resort standards at a high level and conduct service recovery activities as necessary
• Conduct callbacks from guest(s) surveys and Level 3 Bartender testing at least once a month for compliance
• Must consistently demonstrate sound decision-making to motivate the team and uphold high morale.
• Manage all shift-related paperwork efficiently.
• Supervise cash-handling procedures among employees.
• Maintain strict adherence to company policies and procedures, always ensuring ethical conduct and regulatory compliance
• Ensure all employees are following the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhering to all regulatory, departmental, and company policies and procedures in an ethical manner
• Perform regular physical inventory checks of barware and promptly request replacements as necessary.
• Conduct Safety inspections of all bars and Beverage BOH areas.
• Ensure daily inventory audits of Smart Bar are conducted and monitor asset control of liquor bottles, draft and bottled beer, and wine
• Ensure knowledge of URVenue/ticketing system for chair, fan cave, and upper deck sales
• Must be proactive with incidents and issues, ensuring resolution with employees and guests
• Other duties as required to deliver excellent service
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values