Scrum Master Jobs

About The Position

Requirements

• Demonstrated success as a key technical resource leading the development of solutions for ITSM, CMDB, Asset Management, ITOM, and Service Catalog
• 2+ years of ServiceNow implementation experience with IRM (GRC) implementations.
• Demonstrated experience with Horizontal (SCCM & IP), Top-Down (Service Mapping), Cloud and Pattern-Based Discovery methods.
• Proficiency with Agile project management and delivery methodologies.
• Demonstrated hands-on experience in technical consulting and client-facing roles required
• A Bachelor's degree from an accredited college or university is preferred. Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-Risk and Compliance and CIS-TPRM), and Application Developer (CAD).
• Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
• Maintain all certifications and micro certifications and continual progression in developer learning plans.
• Excellent oral and written communication skills with the ability to present and articulately explain technical information.
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.

Nice To Haves

• Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields.
• Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies. Excellent communication skills, team player, drives processes, and actively owns deliverables.
• Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow IRM/GRC best practices.
• Familiarity with the platform data model including CSDM, data analytics, data reporting, ServiceNow Process; strong process development, facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP, REST, XML), automation, and workflows.
• Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Zurich, Yokohama, Washington, Vancouver, Tokyo, San Diego, Rome, Quebec.
• Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS.

Responsibilities

• Lead the technical team on implementation project teams, supporting testers.
• Assist Leads in workshops to gather agile user stories/epics/features using Agile software.
• Direct users on best practices across ServiceNow products and platforms.
• Develop Offerings, Solutions, and Designs for product implementations.
• Deliver Application UI Configuration and Workflow Configuration.
• Development of specific reporting needs, including Performance Analytics.
• Interface with ServiceNow technical product teams as needed.
• Prepare deliverables that are technology-related.
• Be the Subject Matter Expert on the delivery of ServiceNow solutions.
• Creation and delivery of solutions for users addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
• Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits