Financial Planning Digital Product Owner

First Command Financial Services, Inc.•Fort Worth, TX

5d•Hybrid

About The Position

The Financial Planning Digital Product Owner (DPO) role specifically supports the firm’s Financial Planning digital capabilities, including administration, configuration, and evolution of the MoneyGuide financial planning platform. The Product Owner partners closely with Planning, Compliance, Technology and UX/CX stakeholders to ensure planning tools support advisor workflows, client outcomes, regulatory requirements, and long-term product strategy. The Digital Product Owner (DPO)at First Command will be responsible for ensuring the development and delivery of Financial Planning and Client Engagement solutions and services that align with customer needs business outcomes, and the strategic product roadmap.. The DPO is accountable for measurable value delivery, maintaining a clear vision of product goals, and fostering collaboration with cross-functional teams. By leveraging deep product knowledge and agile practices, the DPO delivers high-quality solutions that provide tangible business value. To succeed, the Product Owner will create and maintain product backlogs, define acceptance criteria for product features, and facilitate effective communication between business and technical teams. Collaborating with functional leaders and subject matter experts, they will ensure the timely release of product increments that enhance client experiences and drive business growth. The Product Owner is an expert of their product with quality understanding of solution components including product capabilities, data, integrations, functional, and non-functional requirements.

Requirements

Bachelor’s degree required (may consider experience in lieu of degree)
Experience in product ownership, preferably in digital solutions for financial services firms
EX08 – 1-3 years’ experience
EX09 – 4-7 years’ experience
Experience in backlog management, user story creation, and collaborating with development teams
Familiarity with Agile and/or Scaled Agile (SAFe) frameworks
Experience supporting digital financial planning tools within wealth management or financial services
Experience translating complex financial planning concepts into digital workflows and system requirements
Experience working in regulated environments with compliance and risk oversight
Proven ability to partner with advisors, planners, and business leaders to drive adoption and measurable outcomes
Agile frameworks (Scrum, SAFe) and backlog management
Industry trends in digital financial services
Familiarity with digital platforms and relevant tech stacks
Familiarity with customer research, personas, and UX design principles
Core financial planning concepts including retirement planning, goal-based planning, cash flow modeling, and assumptions management
Understanding of advisor-led planning workflows and client-facing planning outputs
Familiarity with financial planning data inputs, calculations, and scenario modeling
Ability to conduct in-depth analysis of business needs
Skilled at gathering and translating requirements into functional and non-functional specifications.
Proficient in documenting use cases, user stories, and workflows.
Ability to break down product features into user stories with clear acceptance criteria
Backlog prioritization and refinement based on business value and customer needs
Collaboration with cross-functional teams, including development, UX, and business stakeholders
Strong communication and stakeholder management skills
Strong skills working in Azure Dev Ops (ADO) including running reports, writing queries, prioritizing Features & User Stories, writing issues (Features & User Stories), linking, and assigning iterations and teams.
Exceptional documentation skills, covering both technical and business writing, in MS Office files (e.g. Word and Excel) and tools (e.g. ADO, Trello).
Analytical thinking with a focus on data-driven decision-making
Ability to act as a bridge between business and technology teams
Highly organized and detail-oriented with the ability to prioritize in a fast-paced environment
Strong problem-solving and critical thinking skills
Empathetic and customer-focused with a passion for delivering value
Exceptional documentation

Nice To Haves

Hands-on experience working with MoneyGuide or similar financial planning platforms (e.g., Naviplan, eMoney) preferred
Certified Financial Planner (CFP®) or experience working closely with CFP professionals (preferred, not required)
Experience supporting advisor-facing planning tools at scale (preferred)
Product Management
Agile and Scaled-Agile (SAFe)
Platform and Technology
Process Improvement
Financial Services

Responsibilities

Serve as the Product Owner for the firm’s Financial Planning solution, with primary responsibility for MoneyGuide capabilities, enhancements, integrations, and lifecycle management Translate advisor and client financial planning needs (goals-based planning, cash flow modeling, retirement projections, tax-aware planning, insurance, estate considerations) into clear user stories.
Partner with Wealth Management, Financial Planning, Compliance, and Legal teams to ensure planning workflows align with fiduciary obligations and regulatory standards.
Own planning assumptions, calculation logic visibility, and explainability requirements to ensure advisor confidence and client trust.
Ensure financial planning experiences are intuitive, scalable, and aligned with client segmentation and advisor personas.
Conduct in-depth analysis of business needs and document use cases and workflows to ensure clarity for all stakeholders
Engage with stakeholders to gather and translate requirements into functional and non-functional specifications, considering product constraints and risks
Demonstrate and continuously update deep product knowledge, including core capabilities, data, integration points, and awareness of industry trends
Collaborate with technical teams to understand system architectures and ensure product features align with compliance, security, and performance standards
Organize and prepare large backlogs for planning cycles, and proactively provide business input to ensure work is not blocked
Facilitate alignment of product features with the technical architecture roadmap and support seamless integration across systems
Own and manage the Team Backlog, ensuring it is prioritized and aligned with the product roadmap.
Create and refine complete, acceptable User Stories that are ready for development.
Decompose features into detailed user stories with clear acceptance criteria.
Continuously groom and update the backlog based on stakeholder input and business goals.
Work directly with Developers, SQA, SDET, and Test Leads to clarify requirements and remove blockers.
Provide immediate feedback on work in progress to ensure alignment and quality.
Collaborate with teams to deliver incremental value in every sprint.
Use peer reviews, surveys, and resolution times to drive continuous improvement.
Perform the final acceptance of User Stories (sprint-level work) to ensure they meet business and quality standards.
Manage Bug Triage, prioritizing and resolving defects to maintain high product quality.
Validate solutions through established quality assurance processes.
Ensure all deliverables meet acceptance criteria before release.
Partner with the Development Manager to maintain healthy agile practices and assist with delivery expectations1
Actively participate in Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Retrospective, etc.).
Foster a collaborative environment across cross-functional teams.
Champion agile principles and continuous improvement within the team.