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Patient Navigator Registered Nurse (RN) - Oncology

Conifer Health Solutions•Worcester, MA

About The Position

This part-time Patient Navigator RN position is 20 hours per week. Required hours are Tuesday and Wednesday from 8:00 AM to 3:30 PM and Friday from 8:00 AM to 2:30 PM, with the ability to cover additional days as needed. The RN assists with intake from initial patient contact through follow-up requirements and manages each account to improve the patient experience. The role identifies patients with specific diagnoses and connects them to coordinated care management, and educates patients about care management options in accordance with policies and procedures.

Requirements

  • Bachelor of Science degree in Nursing.
  • RN license.
  • American Heart Association BLS.
  • At least 1 year of experience.
  • Strong verbal and oral communication skills.

Nice To Haves

  • Master’s degree in Informatics or a related health care field.
  • Experience with the NextGen EMR system.

Responsibilities

  • Assist with the intake process from initial patient contact through follow-up requirements.
  • Manage each account to improve the patient experience.
  • Identify patients with specific diagnoses and connect them to coordinated care management.
  • Educate patients on care management options in accordance with policies and procedures.
  • Conduct duties and interpersonal relationships in a manner that projects a positive image of the department.
  • Work with the Administrator/Physician and other section or department members to promote a harmonious work environment.
  • Interact with patients, the public, physicians, and other personnel in a friendly, courteous, helpful, and considerate manner.
  • Answer telephone calls promptly and courteously.
  • Show concern and provide assistance or explain procedures to callers and people in face-to-face situations.
  • Work with customers to identify problem areas and recommend solutions.
  • Maintain patient confidentiality and comply with HIPAA laws.

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