Receptionist Jobs in Lubbock, TX

About The Position

Requirements

• Customer service experience.
• Must be able to communicate with the public and demonstrate excellent customer service skills.
• Excellent time management skills to prioritize a wide variety of duties.
• Ability to problem-solve in cases involving customer concerns.
• Adequate computer skills and ability to pass the NorthStar assessment for Word and Excel.
• Good organizational skills.
• Ability to use a multi-line phone system.
• Basic office skills.
• Ability to communicate messages to the administrative team clearly and promptly.
• Reliable and punctual attendance and adherence to procedures for reporting absences, tardiness, or schedule changes.

Nice To Haves

• High school diploma or equivalent preferred.
• Clerical experience preferred.

Responsibilities

• Answer incoming telephone calls, direct callers, take messages, route correspondence, and monitor and respond to assigned email and workplace communications.
• Maintain front desk coverage and notify the appropriate team member before leaving the reception area.
• Enter new participant questionnaires into the database before submitting them to the Case Manager.
• Assist customers and clients and direct them appropriately; establish professional relationships with customers and employees.
• Assign and monitor computer bank equipment and headphone sets as needed.
• Sort and distribute interoffice correspondence and other mail when requested.
• Keep the copy room stocked with regularly used forms and documents and keep the copier supplied with paper.
• Audit participant files regularly.
• Travel within the Goodwill territory and follow procedures for use of a company vehicle.
• Maintain reliable, punctual attendance and follow procedures for reporting absences, tardiness, or schedule changes.
• Demonstrate Goodwill’s mission and Core Four values in daily interactions.
• Complete required GII training within six months of hire and complete 12 hours of professional development each year.
• Complete assigned training, administrative tasks, and follow-up responsibilities by established deadlines; communicate promptly when assistance or clarification is needed.
• Perform other duties as assigned.
• Where community service programs are available, schedule and assign community service workers, complete related paperwork, enter and file data, process time sheets, and maintain logs of donation receipts and filing.