Patient Care Technician Jobs

About The Position

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and skills, including timely patient registration and use of Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardized work practices.
• Strong communication skills, including grammatical, spelling, and verbal skills.
• Detail-oriented, with the ability to work effectively in situations requiring accuracy.
• Ability to work well on a team.
• Friendly and customer-service oriented.
• Ability to manage high call and patient volume.
• High School Diploma or GED.

Nice To Haves

• Experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection when certified.
• Complete paperwork and computer work for ordered laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose tests.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and log completed laboratory procedures; process related paperwork using computer equipment as directed.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Participate in continued clinical and patient-experience training while supporting the specialty of Urgent Care and its communities.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Complete and timely scan required Occupational Medicine documentation into the EMR, complying with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for the employee and eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly performance- and productivity-based bonus