Patient Access Representative Jobs in Baton Rouge, LA

About The Position

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a customer service or front desk role, or graduation from a front office/medical office program. A bachelor's degree may substitute for experience.
• Professional demeanor and excellent customer service skills.
• Ability to multitask and think critically.
• Demonstrated computer literacy and ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsibilities

• Courteously explain collection and billing procedures, anticipated charges, and patient payment responsibilities.
• Welcome patients and families and respond appropriately to their questions and concerns.
• Inform patients of their rights and Advance Directives upon request.
• Obtain, verify, edit, and update patient and insurance information in the clinic computer system and patient records.
• Register patients in Epic and monitor patient flow through the clinic.
• Review patient schedules and accounts to determine financial responsibility and arrange payment plans.
• Help patients access government and community resources and facilitate access to MyChart and other information.
• Coordinate with physicians, nurse practitioners, and nursing staff to complete referrals in accordance with payor requirements.
• Enter patient charges and process referral documentation accurately.
• Schedule and reschedule appointments and perform clerical duties, including answering telephone calls, retrieving medical records, recording data, typing memorandums, and filing patient charts.
• Research claim edits and denials, resolve discrepancies, and research billing information.
• Key charges, process batches, prepare bank/deposit summaries, review diagnosis and procedure codes, and enter data into the system at the point of service.
• Verify and collect patient payments, confirm account balances, reconcile the daily cash fund, and manage cash securely according to policy.
• Maintain general knowledge of health plans, including co-pays, deductibles, and co-insurance, and meet site collection goals.
• Provide backup support for others in the clinic, support operational improvement initiatives, and provide training and orientation to team members when assigned.
• Perform other duties as assigned.