Parts Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Supply Chain Management, Operations, Engineering, Business, or a related field; advanced degree preferred.
• 7+ years of progressive experience in spare parts, materials management, reverse logistics, RMA management, after-market operations, procurement, or supply chain management.
• Proven experience managing spare parts and RMA programs for complex technology hardware, ideally GPUs, servers, networking equipment, storage, optics, or data center infrastructure.
• Strong understanding of OEM warranty programs, RMA processes, repair operations, depot services, replacement policies, and reverse logistics.
• Experience developing global spare parts strategies, including stocking policies, service levels, safety stock, inventory positioning, and replenishment.
• Proven ability to manage inventory across suppliers, repair depots, warehouses, and data center locations.
• Experience managing supplier and OEM performance against RMA turnaround times, repair quality, replacement commitments, and warranty obligations.
• Strong analytical skills, with the ability to use failure rates, consumption patterns, installed base, lead times, and service requirements to develop inventory strategies.
• Experience managing geographically distributed operations, including EMEA and/or APAC preferred.
• Strong cross-functional communication and stakeholder management skills.

Nice To Haves

• Experience in AI infrastructure, hyperscale, cloud, data center, telecommunications, or high-performance computing environments preferred.

Responsibilities

• Own the global spare parts and RMA management strategy for AI hardware across IREN’s data center footprint.
• Develop stocking strategies for critical spare GPUs, servers, switches, optics, cables, power components, and other hardware based on failure rates, criticality, lead times, service requirements, and installed base.
• Establish appropriate service-level targets and inventory policies to maximize hardware availability while minimizing excess and obsolete inventory.
• Manage spare inventory positioning across suppliers, regional warehouses, data centers, and repair facilities.
• Own the end-to-end RMA process, from failure identification and RMA initiation through shipment, repair or replacement, return, and inventory disposition.
• Establish and manage relationships with OEMs, repair providers, logistics partners, and other service suppliers supporting warranty and repair operations.
• Negotiate and manage supplier commitments for RMA turnaround time, advance replacement, repair rates, warranty coverage, service levels, and replacement inventory.
• Partner with Data Center Operations and Engineering to establish standardized processes for identifying failed equipment, initiating RMAs, shipping defective hardware, and installing replacement units.
• Monitor RMA cycle times, failure rates, repair yields, repeat failures, replacement rates, and supplier performance.
• Drive root-cause analysis and corrective actions with OEMs and suppliers for recurring hardware failures or quality issues.
• Partner with Materials Management and Procurement to ensure spare inventory is replenished based on actual consumption, forecasted failure rates, and changing installed-base requirements.
• Establish processes for managing serialized assets, warranty status, repair history, and hardware lifecycle information.
• Develop policies for disposition of repaired, replaced, failed, obsolete, and end-of-life hardware.
• Coordinate reverse logistics, including transportation, customs, packaging, chain of custody, and regional requirements for returned hardware.
• Develop and maintain reporting and dashboards covering spare inventory, inventory turns, service levels, RMA volume, RMA aging, turnaround time, failure rates, replacement rates, and supplier performance.
• Establish recurring operating cadences with OEMs, repair providers, Data Center Operations, and internal supply chain teams to review RMA performance, critical failures, inventory levels, and service risks.
• Identify opportunities to reduce repair cycle time, improve spare utilization, increase repair yields, and reduce total lifecycle cost.
• Partner with Finance to manage inventory investment, warranty recoveries, repair costs, write-offs, and excess and obsolete exposure.
• Support global spare and RMA operations across EMEA and APAC, incorporating regional inventory positioning, logistics, customs, warranty, and repair requirements.
• Continuously improve spare parts and RMA processes, systems, reporting, and supplier governance as IREN’s AI infrastructure footprint scales.

Benefits

• Highly competitive compensation package
• Base salary
• Annual performance incentives
• Equity programs
• Total Rewards package
• 100% company paid health insurance premiums (medical, dental, and vision) for employees
• 75% company paid coverage for dependents
• Company-paid short-term and long-term disability insurance
• Voluntary life, critical illness, and accident coverage available
• Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan
• Employee Assistance Program and wellness resources
• 401(k) retirement plan with company match
• Access to financial planning and legal services
• Paid Time Off (PTO)
• Paid holidays
• Internal skills training and advancement pathways
• Professional development to support certifications, continuing education, or role related training
• Company events and team-building activities
• Relocation or Living-out-allowance / per diem (as applicable and based on successful candidate circumstances)