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Patient Concierge - Front Desk

Sight Partners PhysiciansSequim, WA
$19 - $21

About The Position

Provide exceptional customer service through various patient-facing tasks, including scheduling appointments, verifying demographic and financial information, completing patient registration, processing paperwork, coordinating care, triaging phone calls, and providing information about services. This is an entry-level position.

Requirements

  • Proficiency in Microsoft Office Suite, G-Suite, and Windows environments.
  • Flexible and willing to help in all areas; effective team player.
  • Strong verbal and written communication skills.
  • Excellent organizational skills, attention to detail, and problem-solving ability.
  • Capable of handling multiple tasks in a dynamic setting.
  • Strong time management and adaptability in a changing environment.
  • High school diploma or equivalent required.
  • One (1) year of general office experience; healthcare setting preferred.

Responsibilities

  • Deliver personalized service during patient registration, including greeting patients, updating information, and collecting co-pays.
  • Provide excellent customer service in all interactions with patients and visitors.
  • Assist patients with paperwork and effectively manage escalated situations.
  • Schedule all provider appointments and ensure pre-certifications, prior authorizations, and interpreter services are obtained when needed.
  • Collect payments, issue receipts, and follow procedures for transaction completion.
  • Maintain accurate cash records and balance daily transactions.
  • Keep the waiting and reception areas clean and orderly.
  • Maintain working knowledge of office equipment and oversee supply inventory and restocking.
  • Prepare and maintain complete and accurate electronic medical records, forms, and registration materials by company policies.
  • Ensure compliance with HIPAA regulations regarding the use and protection of medical records.
  • Track and order office supplies as needed.
  • Perform other duties as required with flexibility.

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