Jobs in Union County

About The Position

Requirements

• High School diploma or equivalent required; post-secondary education or equivalent experience preferred.
• Five (5) or more years of progressively responsible experience in specialty care scheduling, referral coordination, or patient access.
• Demonstrated experience managing complex, multi-provider workflows with limited oversight.
• Advanced proficiency in EMR systems and standard business applications.
• Proven ability to manage competing priorities, high volumes, and cross-functional coordination.

Responsibilities

• Independently manages high-volume, multi-provider referral pipelines across multiple clinics or service lines.
• Serves as a primary coordination point between site leadership, providers, clinical staff, financial counseling, and external referral sources.
• Maintains accountability for referral progression from intake through scheduling or documented closure.
• Exercises discretion and judgment to prioritize referrals, escalate issues, and prevent downstream operational or clinical delays.
• Manages multiple shared communication channels (email inboxes, referral portals, EMR work queues) concurrently.
• Performs comprehensive intake and preliminary review of new patient referrals to determine readiness for provider review and scheduling.
• Applies provider-specific and service-line-specific criteria to assess referral completeness and appropriateness.
• Initiates corrective actions to obtain missing or incomplete documentation, medical records, imaging, or test results.
• Maintains referral ownership and accountability through completion, requiring sustained follow-up and coordination.
• Manages medical records intake and organization based on individual provider preferences and specialty requirements.
• Conducts initial review of medical records to confirm completeness and relevance prior to submission for provider review.
• Prepares and standardizes referral packets to reduce provider review burden and prevent scheduling rework.
• Acts as a quality control checkpoint to ensure referrals meet internal standards before advancement.
• Schedules new patient appointments only after confirmation of provider, clinical, and operational alignment.
• Manages complex provider scheduling templates, including clinic capacity, specialty sessions, satellite coverage, and procedural constraints.
• Coordinates closely with site leadership and clinical teams to align scheduling decisions with staffing, acuity, and clinic readiness.
• Independently manages urgent or escalated referrals requiring cross-functional coordination.
• Independently manages multiple shared email inboxes and communication channels with high message volume.
• Serves as a central point of communication between internal departments and external referral sources.
• Ensures consistent, accurate documentation of communications and outcomes within designated systems.
• Maintains professional communication standards while managing competing priorities and deadlines.
• Verifies insurance eligibility, benefits, and authorization requirements prior to scheduling.
• Ensures required authorizations are obtained and documented to prevent appointment delays or revenue loss.
• Coordinates with financial counseling to support clearance and patient preparedness.
• Escalates payer-related barriers to leadership as needed.
• Mitigates operational and financial risk by preventing inappropriate or premature scheduling.
• Ensures compliance with HIPAA, organizational policies, and documentation standards.
• Identifies recurring referral or scheduling issues and escalates trends to leadership.
• Supports audits, workflow improvement initiatives, and performance monitoring efforts.
• Functions as a subject matter expert for referral and scheduling workflows.
• Provides guidance, support, and informal leadership to less experienced staff as designated.
• Supports onboarding, training, and standardization of referral and scheduling processes.
• Demonstrates sustained reliability, adaptability, and independent workload management.
• Exercises independent judgment in referral prioritization, readiness determination, and escalation.
• Determines when referrals meet criteria for provider review and scheduling.
• Identifies and resolves workflow barriers with minimal supervision.