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Host

Shiv Restaurant Management•Columbus, GA
•Onsite

About The Position

Welcome and accommodate the needs of guests by seating them at tables or in a waiting area, and help ensure quality of facilities and service. This role involves managing guest flow, taking to-go orders, answering phone calls, scheduling large parties, managing reservations, and maintaining cleanliness and setup of dining areas. The Host also acts as a resource for guests regarding promotions, menu, and hours of operation, and may assist with various other functions as assigned by management.

Requirements

  • Must be 18 years of age or older to serve alcohol or as state regulations dictate.
  • Successful completion of hourly position validations, including company-required training programs (i.e. safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.

Nice To Haves

  • No prior education or experience required.

Responsibilities

  • Greet Guests and seat them at tables suitable for their needs and according to rotation so servers receive an appropriate number of tables.
  • Record “to-go” orders, enter them in the Point-of-Sale system and perform correct money transactions including activating and selling gift cards.
  • Answer phone calls and respond to inquiries or transfer calls and effectively use paging system.
  • Be proactive in scheduling and preparing for large parties.
  • Run a wait list, receive and record guest dining reservations via paper and pen or applicable electronic applications.
  • Maintain contact with kitchen team members, management, serving team members, and guests to ensure that dining details are handled properly and that guests’ concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Act as a resource for Guests regarding the promotions, menu, hours of operation, etc.
  • Other functions assigned by management (e.g., sweep, clean doors and windows, restock, check restrooms, bus tables, refill ice or wash glassware).
  • Other duties as assigned.

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