Host
Pacific Hospitality Group • Napa, CA19d • Onsite
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Olive & Hay Host
Pacific Hospitality Group•Napa, CA
•Onsite
About The Position
The Host is responsible for creating a warm and welcoming first impression for guests while supporting the overall flow and efficiency of the restaurant. This position serves as a key point of communication between guests, servers, managers, and other departments to ensure a seamless dining experience.
Requirements
- Friendly, organized, professional, and comfortable working in a fast-paced hospitality environment.
- Strong communication skills.
- Attention to detail.
- Ability to remain composed while managing multiple priorities.
Responsibilities
- Warmly greet and welcome guests upon arrival.
- Manage reservations, walk-ins, waitlists, and table assignments through the restaurant reservation system.
- Seat guests efficiently while maintaining proper rotation and balancing server sections.
- Maintain accurate table status and communicate changes with the service team and management.
- Answer incoming phone calls and assist with reservation inquiries and general restaurant information.
- Communicate special occasions, dietary restrictions, VIP guests, and other relevant details to the appropriate team members.
- Coordinate with servers, bussers, and managers to support efficient table turns and minimize guest wait times.
- Maintain an organized, clean, and professional host stand and entrance area.
- Assist with takeout orders and other guest service needs when necessary.
- Provide accurate information regarding restaurant hours, menus, resort amenities, and dining options.
- Professionally address guest concerns and involve a manager when additional assistance is needed.
- Support the restaurant team during high-volume periods by assisting with additional operational needs as assigned.
- Maintain professional appearance, communication, and service standards at all times.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
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