Help Desk Jobs

About The Position

Requirements

• High School diploma or GED required.
• One to two years (1-2) related work experience preferred.
• Excellent customer service and troubleshooting skills.
• Attention to detail.
• Ability to work under pressure.
• Working knowledge of past and current versions of MS Windows Desktop Operating Systems.
• Ability to type 20 wpm.
• Knowledge of cellular plans, usage and vendors.
• Basic knowledge of database maintenance.
• Basic computer knowledge.
• Ability to work with computers and the necessary software typically used by the department.
• Current Driver’s License and the ability to safely operate a motor vehicle required for travel.
• United States citizenship required.
• Ability to pass a federal background check and obtain a suitability determination.

Nice To Haves

• Associates Degree is Information Technology or related field preferred.

Responsibilities

• Answers inquiries and requests from both internal and external customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers.
• Performs first level troubleshooting to resolve basic problems. Refers more complex problems to the appropriate support personnel or vendor.
• Maintains Company database tracking incoming help desk requests, status and resolution.
• Assists employees with cellular equipment tracking and support. Contacts cellular vendors to evaluate plans. Recommends and executes vendor changes.
• Creates users for internal Company database, makes modifications as needed.
• Creates and maintains users in MS Exchange and Active Directory.
• Performs other duties as assigned.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account