Help Desk Jobs

About The Position

Requirements

• Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and Microsoft Office
• Ability to troubleshoot effectively and work independently
• Strong customer service and communication skills
• Flexibility to work in a fast-paced, multitasking environment
• Ability to lift 15–25 lbs. and perform basic physical troubleshooting tasks
• Reliable transportation for onsite visits
• High school diploma or GED required
• At least 1 year of hands-on experience with LAN, WAN, desktop/server OS, and general software applications
• Valid driver’s license and acceptable driving record required

Nice To Haves

• Associate degree in Computer Science or related field preferred
• Prior IT Help Desk experience a plus

Responsibilities

• Install, maintain, and troubleshoot hardware including PCs, laptops, printers, handhelds, mobile devices, and peripherals
• Provide phone and in-person support for user issues related to network access, hardware, and software
• Support multi-state locations; occasional travel required
• Maintain, update, and repair LAN/WAN connectivity including VPN tunnels
• Assist with backups, restores, and system monitoring
• Serve as primary helpdesk contact for computer and network-related issues
• Track and manage software licensing (Exchange, Windows, Office, ADP, RAS, etc.)
• Maintain inventory and replacement schedules for hardware and mobile devices
• Assign and track company mobile phones and ensure accurate HRIS documentation
• Support route accounting software (RAS) as needed
• Assist with training, documentation, and keeping technology areas organized

Benefits

• Medical Insurance: Multiple Cigna plan options with varying deductibles and employer HSA contributions.
• Dental & Vision: Coverage through Delta Dental and EyeMed.
• Supplemental Health Benefits: Including Accident, Critical Illness, and Hospital Indemnity insurance.
• Income Protection: Life, AD&D, and short-/long-term disability through New York Life.
• EAP: 24/7 support through Cigna’s Employee Assistance Program.
• Legal Assistance: Optional MetLife Legal Plan coverage.
• Competitive 401(k) Plan: Includes company matching to help you build long-term financial security.
• Tuition Reimbursement: Up to $5,250 per year available after one year of service to support your continued education and career advancement.
• Paid time off, career development support, and a collaborative work environment.