IT Service Engineer

New Charter Technologies•Paducah, KY

30d•Hybrid

About The Position

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. At Systems Solutions, a New Charter Company, we are seeking an IT Service Engineer in Not Specified (in other companies this person could hold the title of IT Support Engineer, Technical Support Engineer, IT Systems Engineer) to deliver Level 1 and Level 2 remote and onsite IT support to end users. In this role, you will support end users and client environments by troubleshooting Microsoft platforms, managing tickets in a ticketing system, and collaborating with internal teams to resolve technical issues across hardware, software, and networking systems. To be successful in this role, you will diagnose and resolve technical issues across Windows environments, networking systems, and business applications while maintaining accurate documentation and ensuring high levels of client satisfaction through clear and responsive communication. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! Join us on our journey as we shape industries, redefine possibilities, and unlock the true potential of collective innovation. Be a part of New Charter Technologies, where collaboration, innovation, and excellence converge to create a future that’s nothing short of extraordinary. We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter?

Requirements

2+ years of experience in a help desk, desktop support, or IT support role
Proficiency with Windows desktop and server operating systems
Experience with Microsoft 365 administration and Active Directory
Understanding of networking concepts: TCP/IP, DNS, DHCP, LAN/WAN
Experience diagnosing and resolving hardware-related issues

Nice To Haves

Familiarity with IT security practices including malware removal and phishing response
Experience with printers, scanners, and peripheral devices
Basic knowledge of Apple, macOS, and iOS platforms
Ability to quickly learn and support diverse business applications
Associate or Bachelor's degree in a technology-related field
1–3 years of customer service experience