IT Field Service Engineer
About The Position
We are seeking an experienced IT Field Service Engineer to provide hands-on technical support across multiple onsite healthcare locations throughout the United States, with approximately 75% travel—primarily on the West Coast. Key Responsibilities: Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting Support end‑user computing environments and associated applications Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features Install, configure, and support third‑party software applications Utilize remote monitoring and troubleshooting tools to resolve issues efficiently Create, manage, and deploy workstation images using enterprise imaging tools Leverage Windows PowerShell for task automation and configuration management Install, monitor, and remediate antivirus and anti‑malware solutions Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity Support cloud and hybrid environments Document configurations, procedures, and resolutions Deliver excellent customer service while managing multiple priorities effectively Travel & Physical Requirements (Important): 75% travel required, primarily to onsite locations across the West Coast Ability to bend, stand, and work with technical hardware Must be able to lift and move computer equipment, including lifting up to 100 lbs unassisted when required If this sounds like you—a hands-on problem-solver who thrives in fast-paced, field-based environments and enjoys tackling complex issues as they arise—we encourage you to apply. OSIS celebrates Best Places to Work through Cincinnati Business Courier 2024 Welcome to OSIS Careers! OSIS is a non-profit technology services organization dedicated to providing expert NextGen Healthcare technology assistance exclusively to Community Health Centers across the US. Over 30 million people in the US rely on government-funded health center care. Our mission is to unlock the potential of technology to positively advance the outcomes of modern age community healthcare. ⚠️ Recruitment Fraud Notice OSIS only accepts applications through our official Careers page at www.osisonline.net. While OSIS recruiters may contact candidates via professional social media platforms such as LinkedIn, all applications must be submitted directly through our website. Do not click on links to apply on any other site, as these messages may be fraudulent.
Requirements
- 3–5 years of experience supporting Windows workstation environments
- Strong knowledge of: Windows Active Directory, Group Policy, and Domain Controllers
- Remote troubleshooting tools and techniques
- Antivirus and anti-malware solutions and remediation
- PowerShell scripting and basic task automation
- Networking fundamentals (TCP/IP, firewalls, routing, VPN clients)
- Imaging and deployment tools (e.g., Desktop Central, PDQ, or similar)
- Cloud and hybrid IT environments
- Excellent troubleshooting, analytical, time-management, and customer service skills
- Strong verbal and written communication abilities
- 75% travel required, primarily to onsite locations across the West Coast
- Ability to bend, stand, and work with technical hardware
- Must be able to lift and move computer equipment, including lifting up to 100 lbs unassisted when required
- Must maintain reliable home internet: Cable or Fiber connection Minimum 20 Mbps download / 5 Mbps upload
Nice To Haves
- Experience supporting distributed or field-based environments
- Experience in regulated or security-focused environments
- Familiarity with infrastructure and endpoint security best practices
Responsibilities
- Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting
- Support end‑user computing environments and associated applications
- Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features
- Install, configure, and support third‑party software applications
- Utilize remote monitoring and troubleshooting tools to resolve issues efficiently
- Create, manage, and deploy workstation images using enterprise imaging tools
- Leverage Windows PowerShell for task automation and configuration management
- Install, monitor, and remediate antivirus and anti‑malware solutions
- Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity
- Support cloud and hybrid environments
- Document configurations, procedures, and resolutions
- Deliver excellent customer service while managing multiple priorities effectively
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
