Field Service Technician – IT

Computer Task Group, Inc • Tolleson, AZ

3d • Onsite

About The Position

CTG’s long-standing Fortune 500 client is seeking an on-site Field Service Technician – IT to provide hands-on desktop support. This role focuses on resolving hardware, software, and network issues while delivering excellent customer service in a fast-paced environment.

Requirements

• HS Diploma/GED minimum (Associate’s Degree or IT certification preferred)
• 1+ year of hardware support experience
• 1+ year of in-person, customer-facing IT support
• Strong troubleshooting and communication skills

Nice To Haves

• Experience managing tickets in ServiceNow
• CompTIA ITF+, A+, Network+, Server+, Cloud+, or Mobility+ certifications

Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot hardware, software, and network connectivity issues
• Perform Active Directory administration and support Windows 11 & Microsoft 365 environments
• Assist with Cisco VPN, Citrix, and corporate mobile device support
• Deploy and image devices (USB/PXE) and maintain asset inventory
• Manage tickets and workflows using ServiceNow
• Support IT projects, printer systems, and IP telephony
• Coordinate hardware orders and deployments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees