IT Field Support Engineer

Iron Mountain • Los Angeles, CA

2d • Onsite

About The Position

Iron Mountain is seeking a motivated IT Field Support Engineer to join our Information Technology team. In this role, you will be responsible for the on-site installation, maintenance, and troubleshooting of critical computer systems and network infrastructure across our locations. You will serve as the essential hands-on link between our physical sites and global support teams to ensure seamless business connectivity. Our Information Technology team is a fast-paced, collaborative group dedicated to maintaining high-performance infrastructure and delivering world-class technical support to our global workforce.

Requirements

• 3–4 years of experience as an Information Technology Field Service Engineer or in a high-intensity technical support role.
• Strong knowledge of network protocols and infrastructure, including Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Wide Area Networks (WAN), and Local Area Networks (LAN).
• Proven ability in hardware troubleshooting and physical infrastructure deployment, including racking equipment and managing structured cabling.
• Bachelor’s or Associates degree in Information/Networking Technology, or a related field, or equivalent experience.
• Ability to travel domestically up to 80% of the time.

Responsibilities

• Lead on-site technical operations by installing, configuring, and maintaining hardware including servers, Nutanix systems, and network devices such as Firewalls, Routers, and Switches.
• Collaborate with Global Real Estate project managers and remote Network Engineering teams to design and outfit sites with Information Technology infrastructure following standardized organizational concepts.
• Ensure compliance with security policies and industry standards by implementing rigorous network security practices and maintaining accurate documentation of system configurations.

Benefits

• Competitive compensation and benefits aligned with the experience.
• Comprehensive health, wellness, and retirement plans.
• Flexible work options and alternative work arrangements to support work–life balance.
• Opportunities for continuous learning and professional growth, including support for industry certifications.
• Paid time off and holidays to ensure you have time to recharge.
• Reasonably expected salary range: $81,200.00 - $108,300.00

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees