Implementation Engineer, Service IT

ICU Medical

3h • Remote

About The Position

The Implementation Engineer is responsible for the IT planning and execution of
the implementation of ICU Medical’s Safety Software and Infusion product lines.
The position requires a technical understanding of IT related technologies
including Cloud, data center, and/or on-premise (at a client facility)
solutions. This will require expertise with both Windows and Linux Servers, as
well as, SQL database deployments, networking (both LAN and WAN), and experience
with Public Key Infrastructure (PKI) and digital certificate management.  Also
required will be the ability to understand and follow quality system processes,
such as HITRUST and/or ISO. The Implementation Engineer must have the ability to
effectively communicate and bridge the gap between varying groups of people with
technical expertise and business interests, including clients and clinicians.

Requirements

• Interpersonal and communication skills (verbal and written) with the ability to interact professionally with a diverse group of clients, staff and team members
• Detailed oriented while performing job functions, including required documentation of each installation
• Time management, task management and following Project Management plans and methodologies
• Intermediate experience in various troubleshooting tasks (e.g. software configuration, log file interrogation)
• Must be at least 18 years of age
• Bachelor’s degree from an accredited college or university or a High School diploma and equivalent combination of college education and experience
• 3 years or more of IT server and system installation and configuration
• Experience with HITRUST or other quality system methodologies and practices
• Intermediate experience with server hardware architecture (virtual and/or physical servers, data center, or cloud hosted)
• Intermediate experience with Microsoft Windows and Linux Server administration and troubleshooting
• Intermediate experience with Microsoft SQL Server (and other SQL database solutions) administration and troubleshooting
• Experience with Microsoft Domain / Active Directory concepts and theory
• Intermediate experience with TCP/IP Networking in both a wired and wireless environment and troubleshooting
• Experience with digital certificate concepts, creation and maintenance

Responsibilities

• Implement ICU Medical IT solutions including planning, installation, and quality testing 
• Maintain quality standards used by ICU Medical such as HITRUST or ISO.
• Work cooperatively with the client project teams with planning, implementing, and problem resolution
• Creation or maintenance of implementation and support documentation as defined by the Service Design Plan for each activity
• Participate in after-hours customer support, which includes an on-call rotation program, weekend maintenances, and other IT related activities.
• Other duties and responsibilities reasonably related to the job/position as assigned  

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees