Implementation Engineer

Basata Inc • San Francisco, CA

4d • Onsite

About The Position

We're looking for an Implementation Engineer to own the deployment of Basata's AI products into specialty medical practices. You'll be the bridge between our engineering team and our customers spending time with customers, mapping complex administrative workflows, configuring our platform against EHR systems and existing infrastructure, and ensuring every deployment drives measurable outcomes. Your field learnings will directly shape what we build next.

Requirements

• 3–6+ years in implementation engineering, solutions engineering, or a similar customer-facing technical role.
• Hands-on EHR integration experience (Epic, Cerner, Athena, eClinicalWorks, or similar) with working knowledge of HL7, FHIR, and API-based data exchange.
• Deep understanding of healthcare practice operations—front desk, referral coordinators, call centers, billing.
• Comfortable with SQL, APIs, scripting (Python or similar), data mapping, and troubleshooting integrations in the field.
• Exceptional communicator who can translate messy clinical workflows into structured engineering requirements and explain technical concepts to practice managers with equal clarity.
• Willingness to travel on-site to customer locations (estimated 25-50%).

Nice To Haves

• Specialty practice experience (cardiology, Urology, GI, Ortho, Vision, ENT) is a strong plus.

Responsibilities

• Lead end-to-end implementations: Own each customer deployment from kickoff through go-live and beyond.
• Map and re-engineer workflows: Spend time on-site with practice staff to deeply understand their administrative workflows and design how Basata's AI fits into and improves each one.
• Drive EHR and systems integration: Configure and troubleshoot integrations with EHR platforms, practice management systems, fax servers, and other clinical infrastructure. Work with HL7/FHIR standards and APIs to ensure reliable data flow.
• Champion change management: Build trust, address resistance, design training programs, and ensure adoption sticks not just at launch, but over time.
• Gather and translate requirements: Act as the technical voice of the customer. Capture detailed workflow requirements, edge cases, and feedback, then translate them into clear specs and priorities for our engineering and product teams.
• Build scalable implementation processes: Document playbooks, templates, and best practices as you go. You're not just deploying—you're building the implementation engine that scales Basata from dozens of clinics to hundreds.
• Monitor and optimize post-deployment: Track system performance, automation accuracy, and staff satisfaction after go-live. Identify issues early, iterate on configurations, and drive continuous improvement.
• Collaborate cross-functionally: Work closely with engineering, product, customer success, and sales to ensure smooth handoffs, close feedback loops, and inform the roadmap with field intelligence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed