Help Desk Jobs

About The Position

Requirements

• Degree from an accredited school in interior design, architecture, or related area of study.
• 6+ years of experience in design, move coordination, and/or facilities planning.
• Strong background in furniture design and purchasing, moves, reconfigurations, and vendor management.
• Strong interpersonal skills and the ability to connect and interact with a variety of stakeholders at different levels in an organization.
• Proficient in AutoCAD, Microsoft Word, Microsoft Project, and Excel.
• Excellent communication skills (orally and in writing), with the ability to explain complex processes clearly.
• Project management skills with attention to detail, quality control, and demonstrated organizational skills.
• Familiarity with building codes and standards
• Ability to think strategically, plan, problem-solve and collaborate with Senior project team members and others.
• Ability to lift 50 lbs.
• Must have a valid driver’s license.

Responsibilities

• Client Partnership & Guidance Serve as the subject matter expert to guide clients through the complex steps needed to complete the project in clear and simple terms.
• Build trust-based relationships by providing timely updates, answering questions, and addressing concerns.
• Guide clients in identifying key decisions, such as budget priorities, reuse of existing furniture, and timelines.
• Ensure compliance with both client and building protocols.
• Project Management : Responsible for managing the budget, schedule, and resources to meet the project plan and expected client outcome.
• Manage multiple projects and prioritize workload with a client-centric approach.
• Lead project meetings to drive project deliverables.
• Coordinate with clients, end users, contractors, and vendors to keep all stakeholders aligned and tracking toward project deadlines.
• Demonstrate time management skills, flexibility, ability to accommodate schedule changes and last-minute requests.
• Effectively and confidently handle competing priorities and urgent situations, able to make sound decisions in short timeframes and take appropriate action.
• Ability to evaluate, develop, and manage processes, procedures, and guidelines Develop project documents (e.g. spreadsheets, floor plans and site plans, planning reports, etc.) for project planning deliverables.
• Design & Furniture Planning Contribute experience to the interior environment with knowledge and skills about space planning, interior building materials and finishes; casework, furniture, furnishings, and equipment; wayfinding; and ergonomics.
• Develop facilities planning and design strategies to meet the client goals.
• Demonstrate excellent design and furniture layout skills to maximize efficiency and reflect the client’s workplace vision while ensuring space plans are code compliant.
• Perform field measuring, product inventory, and on-site assessments to ensure project accuracy.
• Evaluate existing furniture and make recommendations for reuse or future purchases based on client goals and budget.
• Develop furniture plans, space plans, finish palettes, furniture selections, and install drawings or oversee the vendor who is responsible for these items on assigned projects.
• Manage design changes and revisions as required Assist other departments with interior design expertise as needed.
• Move Planning & Execution Develop comprehensive move plans and timelines tailored to the client’s needs.
• Coordinate logistics with moving companies, IT support, and other service providers.
• Troubleshoot challenges during moves to minimize disruption and maintain client satisfaction.
• Management of punch list items with clear resolution timelines.
• Manage move-in processes including furniture, technology, and signage coordination.
• Host a post-move help desk to resolve issues and ensure a smooth transition.
• Financial & Vendor Management Understand client budget, billing, and track the overall cost of project for the scope of work.
• Maintain accurate financial and project records.
• Vendor selection based on experience, reputation, and fitness for the job. Depending on the size of the project, this may require an RFP (Request for Proposal) process.
• Oversee supplier relationships, performance, and contract compliance.

Benefits

• 401k with 3% employer contribution
• Cell phone allowance
• Employer paid life insurance and long-term disability
• Full medical, dental, and vision benefits
• Paid time-off and holidays