IT Help Desk Technician (MSP)

bdManagedIT • Madison, GA

1d • Onsite

About The Position

IT Help Desk Technician Onsite | Madison, GA | Full-Time Join bdManagedIT as the first line of support for our clients and the first impression of our service team. We’re looking for an entry-level IT Help Desk Technician who enjoys helping people, troubleshooting technical issues, and growing into a long-term career in IT.

Requirements

• Ideal for recent graduates or early-career IT professionals with approximately 0–12 months of hands-on support experience, internship, or technical support exposure
• Strong Windows and Microsoft 365 troubleshooting skills
• Experience with ticketing or remote support tools preferred
• Strong communication skills and customer empathy
• CompTIA A+ or equivalent knowledge preferred
• Must be within daily commuting distance of Madison, GA.

Nice To Haves

• Experience with ticketing or remote support tools preferred
• CompTIA A+ or equivalent knowledge preferred

Responsibilities

• Respond to phone, chat, and ticket requests
• Troubleshoot Windows, Microsoft 365, printer, password, and connectivity issues
• Document troubleshooting steps and ticket resolutions in our PSA
• Escalate issues with clear notes when needed
• Perform daily health checks, patch reviews, and basic maintenance tasks
• Collaborate with senior technicians for smooth issue resolution

Benefits

• Clear progression into higher-level technical roles
• 8 hours of paid training each month with a defined certification path
• Dedicated mentorship and support from experienced technicians
• Supportive, team-oriented environment that values growth and accountability
• Opportunity to build a strong foundation in managed IT services
• Benefits include medical coverage, paid time off, paid holidays, training support, and a clear career growth path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees