Desktop Support ENG

Healthcare Outcomes Performance Company • Colorado Springs, CO

3d • Remote

About The Position

Will support users directly in live incoming call queue, through ServiceNow tickets and in-person interactions Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively Install, maintain, and troubleshoot all business applications effectively Assist in responding to and mitigating security incidents under the guidance of senior team members Assist with design of desktop application Assist with design of wireless and network solutions Create printer mappings for clinical systems Escalate errors to hardware and software manufacturers as necessary Manage user errors and requests through the IT/Facilities help desk ticketing system Document daily tasks and create user documentation as needed Track company assets through inventory database timely and accurately Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely Maintain a high level of customer satisfaction Maintain confidentiality

Requirements

• 1 - 2 years of experience in the IT/Desktop Support field.
• Proficient with all Windows operating systems
• Must have at least intermediate skills with Microsoft Office Professional Suite
• Knowledge of Microsoft Office software
• Knowledge of how to operate and troubleshoot computer equipment
• Knowledge of Telephony systems programming, documentation, and process creation
• Knowledge of asset and time management skills to assist the department
• Skill in organizing tasks/work orders
• Skill in using customer service skills in dealing with frustrated users
• Skill in problem-solving
• Skill in maintaining a safe operating environment
• Ability to troubleshoot common desktop and user problems and develop resolution strategies
• Ability to communicate effectively and in user-friendly terms verbally and in writing
• Ability to be a team player with effective interpersonal skills
• Ability to solve problems and work independently

Nice To Haves

• Healthcare IT Experience is preferred

Responsibilities

• Support users directly in live incoming call queue, through ServiceNow tickets and in-person interactions
• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively
• Install, maintain, and troubleshoot all business applications effectively
• Assist in responding to and mitigating security incidents under the guidance of senior team members
• Assist with design of desktop application
• Assist with design of wireless and network solutions
• Create printer mappings for clinical systems
• Escalate errors to hardware and software manufacturers as necessary
• Manage user errors and requests through the IT/Facilities help desk ticketing system
• Document daily tasks and create user documentation as needed
• Track company assets through inventory database timely and accurately
• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely
• Maintain a high level of customer satisfaction
• Maintain confidentiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees