Desktop Support

Canopy•South Jordan, UT

3d•Hybrid

About The Position

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, powerful software for accounting firms. We're on a mission to help accountants build an autonomous firm — giving them back the time and tools they need to focus on what matters most: their clients. We believe the accounting industry deserves world-class software, and we're building exactly that. Our Practice Management Suite is purpose-built for firms that want to work smarter, grow faster, and deliver more value to the people they serve. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. We are hiring a Desktop Support to ensure our onsite technology and collaborative spaces are seamless, functional, and ready for high-stakes work. At Canopy, our IT team does more than just reset passwords; they are the architects of our physical and digital workspace. From mastering the macOS ecosystem to engineering the perfect conference room setup, you will be the go-to expert for all things hardware and software. We love technicians who are proactive, handy with a toolkit, and thrive in a fast-paced environment where no two days are the same. If you enjoy a mix of deep technical troubleshooting and active, hands-on physical projects, we’d love to hear from you! This is a hybrid position in South Jordan, Utah (M, W, F in-office).

Requirements

1–3 years of experience in desktop support, or IT helpdesk
Ability to lift 50 lbs, climb ladders safely, work in tight spaces (under desks/server closets) and above ceiling cable runs
Excellent customer service and communication skills – able to explain technical issues clearly to non-technical users
Ability to prioritize tasks effectively to finish the things that really matter without being sidetracked.

Nice To Haves

Experience with Jamf Pro, Apple Business Manager, and Ubiquiti,
Excellent communication skills and empathy for end users

Responsibilities

Ticket Management: Rapidly resolve incoming support requests via our ticketing system, balancing immediate "break-fix" needs with long-term projects.
Physical Infrastructure: Lead onsite "build" projects, including mounting TVs, speakers, and projectors, as well as running/terminating cables through ceilings and conduits.
Provision, deploy, and manage Mac hardware through JAMF Pro and Apple Business Manager. Inventory all systems using Snipe-IT.
Google Workspace Administration: Manage user accounts, groups, and permissions within the Google Workspace Admin Console.
Lead the technical side of new employee onboarding, including account setup, software provisioning, hardware configuration, and a smooth first-day experience.

Benefits

Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
Health Benefits - including Medical, Dental, and Vision and an HSA Match.
401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
Company Events - including monthly company-wide meetings, summer parties, and more.
ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.