Desktop Support ENG
About The Position
ESSENTIAL FUNCTIONS • Will support users directly in live incoming call queue, through ServiceNow tickets and in-person interactions • Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively • Install, maintain, and troubleshoot all business applications effectively • Assist in responding to and mitigating security incidents under the guidance of senior team members • Assist with design of desktop application • Assist with design of wireless and network solutions • Create printer mappings for clinical systems • Escalate errors to hardware and software manufacturers as necessary • Manage user errors and requests through the IT/Facilities help desk ticketing system • Document daily tasks and create user documentation as needed • Track company assets through inventory database timely and accurately • Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely • Maintain a high level of customer satisfaction • Maintain confidentiality EDUCATION • High school diploma/GED or equivalent working knowledge preferred EXPERIENCE • List 1 - 2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems • Must have at least intermediate skills with Microsoft Office Professional Suite • Healthcare IT Experience is preferred KNOWLEDGE • Knowledge of Microsoft Office software • Knowledge of how to operate and troubleshoot computer equipment • Knowledge of Telephony systems programming, documentation, and process creation • Knowledge of asset and time management skills to assist the department SKILLS • Skill in organizing tasks/work orders • Skill in using customer service skills in dealing with frustrated users • Skill in problem-solving • Skill in maintaining a safe operating environment ABILITIES • Ability to troubleshoot common desktop and user problems and develop resolution strategies • Ability to communicate effectively and in user-friendly terms verbally and in writing • Ability to be a team player with effective interpersonal skills • Ability to solve problems and work independently ENVIRONMENTAL WORKING CONDITIONS • Primarily remote telework • On-site as needed PHYSICAL/MENTAL DEMANDS • Requires sitting and standing associated with a normal office environment • Some bending and stretching are required • Manual dexterity using a calculator and computer keyboard
Requirements
- 1 - 2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems
- Must have at least intermediate skills with Microsoft Office Professional Suite
- Knowledge of Microsoft Office software
- Knowledge of how to operate and troubleshoot computer equipment
- Knowledge of Telephony systems programming, documentation, and process creation
- Knowledge of asset and time management skills to assist the department
- Skill in organizing tasks/work orders
- Skill in using customer service skills in dealing with frustrated users
- Skill in problem-solving
- Skill in maintaining a safe operating environment
- Ability to troubleshoot common desktop and user problems and develop resolution strategies
- Ability to communicate effectively and in user-friendly terms verbally and in writing
- Ability to be a team player with effective interpersonal skills
- Ability to solve problems and work independently
Nice To Haves
- Healthcare IT Experience is preferred
Responsibilities
- Will support users directly in live incoming call queue, through ServiceNow tickets and in-person interactions
- Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively
- Install, maintain, and troubleshoot all business applications effectively
- Assist in responding to and mitigating security incidents under the guidance of senior team members
- Assist with design of desktop application
- Assist with design of wireless and network solutions
- Create printer mappings for clinical systems
- Escalate errors to hardware and software manufacturers as necessary
- Manage user errors and requests through the IT/Facilities help desk ticketing system
- Document daily tasks and create user documentation as needed
- Track company assets through inventory database timely and accurately
- Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely
- Maintain a high level of customer satisfaction
- Maintain confidentiality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
