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Associate Clinical Experience Analyst- Genetic Counselor Assistant
Abbott • Marshfield, WI1d • $22 - $45 • Onsite
Genetic Counselor Assistant Jobs
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Genetic Counselor Assistant
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Associate Clinical Experience Analyst- Genetic Counselor Assistant
Abbott•Marshfield, WI
•$22 - $45•Onsite
About The Position
The Associate Clinical Experience Analyst- Genetic Counselor Assistant delivers clinical expertise and operational support, ensuring accurate handling of medical inquiries and process escalations. It combines training development, cross-functional collaboration, and data-driven analysis to improve workflows and enhance customer experience. This role is in support of the rare disease customer facing team for PreventionGenetics.
Requirements
- Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to work weekdays, nights and/or weekends and overtime as needed.
Responsibilities
- Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries.
- Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio.
- Provides product-specific clinical training, including content creation and collaboration with training teams.
- Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements.
- Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions.
- Investigates escalations to identify process gaps and recommends retraining or workflow adjustments.
- Documents all information according to standard operating procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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Frequently Asked Questions
Common questions about Genetic Counselor Assistant careers and jobs.
Based on current job postings on Teal, the average Genetic Counselor Assistant salary in the US is approximately $59,000 per year, with a typical range of $41,000 to $82,000.
