Front Desk Jobs

About The Position

Requirements

• 2–5+ years of experience in a medical office, preferably in women’s health, OB/GYN, or concierge medicine
• Prior experience in a front desk, office manager, or administrative leadership role
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• High level of discretion and professionalism when handling sensitive patient information
• Proficiency with EMR systems and basic office software (e.g., Google Workspace)
• Experience with scheduling and patient coordination in a healthcare setting

Nice To Haves

• Warm, empathetic, and patient-focused
• Highly organized and detail-oriented
• Proactive problem-solver with a “no task too small” mindset
• Calm under pressure and adaptable to changing needs
• Professional presence with excellent judgment

Responsibilities

• Greet and check in patients with warmth, professionalism, and discretion
• Manage appointment scheduling, including coordination of services and same-day requests
• Answer phones, respond to patient inquiries, and triage requests appropriately
• Maintain a calm, supportive environment for patients, especially during sensitive visits
• Ensure a high-touch, personalized experience aligned with concierge care standards
• Oversee daily office operations to ensure efficiency and organization
• Manage provider schedule, room flow, and overall patient experience
• Maintain office supplies, inventory, and vendor relationships
• Coordinate maintenance of office equipment and facilities
• Implement and refine office systems and workflows
• Verify patient information and membership status
• Assist with printing superbills for patients and payment collection for non-membership covered services
• Maintain accurate patient records in the EMR system
• Support onboarding of new patients - putting new patient demographic information into the EMR system and sending intake forms to the patient to complete
• Serve as a point of contact between providers, staff, and patients
• Support hiring, onboarding, and training of front desk staff as the practice grows
• Foster a positive, collaborative office culture
• Assist with special projects and operational improvements

Benefits

• Paid time off
• Holidays