Front Desk Jobs

About The Position

Requirements

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Associate, or similar healthcare role
• Experience supporting a US-based healthcare clinic is preferred
• Previous experience handling patient calls, appointment scheduling, and front-desk inquiries
• Strong verbal and written English communication skills
• Excellent customer service and patient communication skills
• Professional, empathetic, and patient when communicating with patients
• Strong attention to detail and organizational skills
• Ability to manage multiple patient requests and administrative tasks
• Experience with EMR/EHR systems is preferred
• Familiarity with Stride EMR is an advantage
• Comfortable using phone systems, Zoom, email, and other computer-based applications
• Able to work independently while maintaining productivity and accountability

Responsibilities

• Answer and manage inbound patient calls and front-desk inquiries
• Handle patient questions and provide accurate information regarding clinic services and appointments
• Schedule and coordinate patient appointments
• Send appointment reminders and follow up with patients as needed
• Assist with patient intake and registration
• Manage patient follow-ups and recalls
• Provide virtual front-desk and administrative backup coverage
• Maintain accurate patient information and documentation in the EMR
• Provide additional administrative support as assigned

Benefits

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Other employee incentives
• Opportunities for career growth and development
• Fun and supportive working environment