Front Desk Agent
Remington Hospitality • Baltimore, MD10d • Onsite
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Hotel Indigo Baltimore - Front Desk Agent
Remington Hospitality•Baltimore, MD
•Onsite
About The Position
The Front Desk Agent will be responsible for greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. This role also involves assisting in pre-registration and blocking of reservations, accurately posting all charges, and managing cash handling. A comprehensive working knowledge of the Front Office computer or manual system, hotel rates, discounts, reservations, and cancellation/relocation procedures is required.
Requirements
- High work ethic and self-initiative
- Ability to work varying schedules to include nights, weekends, and holidays
- Enjoys working as and being part of a team that provides great experiences for our Guests!
Responsibilities
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations.
- Know and follow cancellation procedures and relocation procedures when necessary.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
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