Dispatcher
Smart Care Equipment Solutions • Fishers, IN36d
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Dispatcher
Smart Care Equipment Solutions•Fishers, IN
About The Position
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].
Requirements
- High school diploma or equivalent
- 3+ years’ experience in dispatch, customer service, and/or restaurant management
- Intermediate experience in Microsoft Office / Windows-based environment
Nice To Haves
- Ability to learn unique and proprietary software
- Excellent verbal and written communication skills
- Previous SAP experience
Responsibilities
- Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
- Serve as the primary point of contact for technicians within a geographic market or territory
- Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
Career Resources
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