Transit Dispatcher

City of Joplin, MO•Joplin, MO

1d•Onsite

About The Position

Under general supervision; performs daily dispatching, fare calculation, verification, reconciliation, and administrative support services for the City of Joplin's transit system. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Regular and consistent attendance for the assigned work schedule is essential.

Requirements

Knowledge of: MAPS and City of Joplin operating procedures; practices and techniques used in two-way radio communication; professional telephone and customer service practices; computer systems and applications; streets and service area included in the cities of Joplin, Webb City, Oronogo, Carterville, and Duenweg; techniques for communicating effectively with elderly or disabled individuals; Microsoft Office Suite.
Skill in: Establishing and maintaining effective working relationships with City employees and the public; eliciting and recording accurate information; communicating effectively and clearly to drivers and the public; providing timely and accurate service in public transit environment; operating computer system applications including database and spreadsheet applications; preparing variety of records, reports, and correspondence using appropriate format; maintaining filing/records systems; Microsoft Office Suite.
High school diploma or GED equivalent required.
Two years of full-time clerical support, money-handling or dispatch work.
Possess and maintain a valid state issued driver’s license.

Nice To Haves

experience working in a dispatching environment is preferred.

Responsibilities

Determines appropriate transportation service for requesting rider; assigns or denies services based on time, distance, and capacity.
Gathers rider information; maintains computerized records as well as written records regarding ridership.
Calculates fares for riders; verifies appropriate fares are collected by Drivers; reconciles fare collection; creates daily deposit in accordance with the City’s cash handling procedures.
Compiles weekly and monthly statistics regarding ridership.
Authorizes or denies authorization for rides on a case-by-case basis if outside MAPS basic operating procedures and considers previously scheduled trips, time, distance, and current driver capacity.
Communicates frequently with drivers via two-way radio to monitor schedule adherence and to affect schedule changes, as needed.
Performs ticket sales for the transit system.
Contributes effectively to the Public Works Department, communicates effectively with co-workers, both within the department as well as outside the department. Maintains satisfactory attendance to ensure duties are performed without negatively impacting co-workers or delivery of service to the public.
Attends and participates effectively at departmental staff meetings.
Maintains the confidentiality of files, records, reports as required by law, City policy, and procedures.
Performs other duties as assigned.