Director Of Corporate Security Jobs

About The Position

Requirements

• Bachelor’s degree and 8 years of experience, or high school diploma/GED or equivalent and 12 years of experience in program management, including leadership experience.
• Ability to build and lead a performance-focused Center of Excellence spanning vendor governance, process management, operational metrics, and continuous improvement.
• Ability to define leading and lagging indicators, translate operational data into actionable insights, and establish daily, weekly, and monthly performance routines.
• Strong stakeholder engagement, listening, facilitation, and change leadership skills, including the ability to gain adoption of standard practices and influence outcomes without relying solely on direct authority.
• Demonstrated ability to manage vendor performance against service-level agreements and contractual requirements, address underperformance, and improve service quality and value.
• Ability to maintain current knowledge of emerging risks and changes in the legal environment, standards, and regulations.
• Ability to travel, including overnight for multiple days at a time.

Responsibilities

• Lead the Corporate Security Center of Excellence and establish its governance, operating routines, standards, and priorities.
• Translate Bank and Corporate Security objectives into operating expectations, improvement initiatives, and measurable outcomes.
• Coordinate activities with senior and executive leadership, security stakeholders, associates, and vendors; resolve performance gaps and report status on initiatives and high-profile issues.
• Establish and maintain a vendor-management framework, defining performance expectations and review routines for security service providers.
• Monitor vendor service-level agreements, contractual requirements, deliverables, quality, responsiveness, and execution; document, escalate, and remediate performance issues.
• Use performance data and stakeholder feedback to hold vendors accountable, identify recurring issues, and improve service.
• Define, implement, document, and maintain security-team practices, procedures, controls, and operating expectations.
• Monitor adherence and assess process effectiveness using data, observation, stakeholder input, and structured feedback.
• Work across Corporate Security and partner functions to refine processes, implement changes, and reinforce adoption.
• Define performance metrics and routines for daily, weekly, and monthly security operations; develop reporting and analysis to identify trends, risks, service gaps, root causes, and improvement opportunities.
• Ensure leaders receive timely, decision-useful information and that corrective actions are assigned, tracked, and sustained.
• Improve leading indicators, early-warning mechanisms, planning, and issue prevention while maintaining effective response capabilities.
• Set and monitor expectations to achieve company and division goals; lead, develop, and manage COE staff performance, training, and evaluation.
• Clarify team roles and decision rights, promote accountability and collaboration, and build capabilities in vendor management, process excellence, performance analytics, and continuous improvement.
• Make appropriate changes to division policies, procedures, and efficiencies to meet objectives; provide professional development and talent-learning opportunities.
• Prepare and manage departmental budget projections and maintain regular financial reporting for executive management.
• Identify cost-reduction opportunities, evaluate vendor outcomes against cost and contractual value, and present business cases for savings investments.
• Manage and mitigate risk exposure across Bank operations; develop security programs and facilitate tools and techniques that enhance safety, service quality, operational resilience, and cost-effectiveness.
• Develop and implement corporate policies and procedures to mitigate risk, ensure compliance with applicable laws and regulations, and provide guidance on complex, escalated security issues.

Benefits

• First Citizens Bank offers a competitive, thoughtfully designed benefits program intended to meet associates’ needs; further information is available on the company benefits website.