Estimator
CSN Collision • San Fernando, CA26d • Onsite
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Estimator
CSN Collision•San Fernando, CA
•Onsite
About The Position
The Estimator is responsible for setting reasonable expectations for the customer, educating them on the repair process, and thoroughly understanding estimating software to process estimates. This role involves locating assignments from insurers, understanding their requirements and terms, and inspecting vehicles throughout the repair process for quality control to ensure repairs meet client, insurance, and OEM standards. The Estimator will gather additional information from the insured, review vehicle damage with the customer, and photograph damages according to shop policy and insurer requirements. Key responsibilities include determining vehicle drivability, assessing the need for disassembly for accurate estimates, writing detailed estimates that capture all claim-related damage, and researching repairs to ensure OEM standards and procedures are followed. The role also focuses on cost control for the insurer by prioritizing repairs, sourcing parts according to guidelines, and quoting sublets. Accurate data entry, including dates and rate profiles in estimating systems, is crucial. Effective communication with insurers and customers regarding claim status, scheduling, and delays is essential. The Estimator must select appropriate parts, confirm model/trim level, price, and availability, and schedule sublets. Invoices for parts, sublets, and rentals must be added to the file per insurer guidelines and the management system. Estimates must be kept accurate with supplements, part price changes, and insurer communications. The role involves uploading and monitoring claims for approval, selling customer pay/third-party pay estimates with a goal of 80% or higher batting average, and sending final supplements/bills to insurers within 48 hours post-delivery where possible. Final authorization must be noted in the management system, ensuring final amounts match for proper file closing.
Requirements
- Thorough understanding of estimating software, required to process estimates.
- Prior experience working as a Collision Estimator with a DRP shop.
- Prior experience with parts ordering through OPS, Collision Line, and Parts Trader.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Valid Driver's License.
- Utilize CCC, Mitchell Connect, and Audatex software.
Nice To Haves
- I-CAR training/certification would be an asset
Responsibilities
- Set reasonable expectations for the customer and educate them on the repair process.
- Locate assignments from insurers and understand their requirements and terms (LOU, WP, endorsement, betterment, deductible).
- Inspect vehicles throughout the repair process for quality control to ensure repairs meet client, insurance, and OEM standards.
- Gather additional information required from the insured.
- View vehicle with customer to highlight accident-related damage and previous non-claim-related damage.
- Photograph vehicle damages as per shop policy and insurer requirements, ensuring high quality.
- Determine if a vehicle is drivable or non-drivable.
- Determine if a vehicle requires disassembly for an accurate estimate.
- Write detailed estimates that capture all claims-related damage and research repairs to ensure OEM standards and procedures are followed.
- Control costs for the insurer by selecting repair first where possible and safe, then effectively sourcing parts according to guidelines and shop policies.
- Quote sublets.
- Ensure proper dates are inputted in the estimating systems (real-time dates).
- Ensure correct rate profiles are selected.
- Communicate claim and important details to the insurer and customer (e.g., scheduling, delays).
- Select appropriate parts for repair, confirm model/trim level, price, and availability.
- Schedule sublets.
- Ensure all invoices (parts, sublet, rental towing) are added to the file as per insurer guidelines and the management system.
- Keep estimates accurate throughout the repair process with supplements, part price changes, and any additional communications to the insurer.
- Upload and monitor claims for approval.
- Sell customer pay/third party pay estimates with a goal of 80% or higher batting average.
- Send final supplement/final bills to insurer for approval (Goal 48 hours post-delivery where possible).
- Ensure final authorization is noted in the management system and final amounts match for proper closing of the file.
Benefits
- Health, dental, vision
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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