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Banquet - Bartender (On-Call)

Hotels and Resorts of Halekulani•Honolulu, HI
•$34 - $40

About The Position

The Banquet Bartender is part of a team responsible for improving guests’ experience by providing courteous and efficient service, taking food and beverage orders, and preparing and serving alcoholic and non-alcoholic beverages according to hotel specifications. The role maintains the stock, supplies, and cleanliness of the banquet bar and its equipment. The bartender prepares and transports the bar setup to assigned functions, serves guests, handles drink tickets and payments as required, monitors supplies, communicates last call, and completes consumption reports and related documentation. The role also performs opening and closing duties, maintains sanitation and organization, follows hotel procedures and OSHA requirements, and complies with state liquor regulations.

Requirements

  • At least 21 years of age to serve alcoholic beverages.
  • At least 2 years of experience as a bartender or bar back.
  • High school diploma or equivalent vocational training certificate.
  • Liquor Commission Card and certification from an alcohol awareness program required to serve alcoholic beverages.
  • Ability to anticipate guest needs, respond promptly, and acknowledge guests.
  • Familiarity with hotel services and features to answer guest inquiries accurately.
  • Highly organized and detail-oriented, with the ability to multitask.
  • Knowledge of drink recipes and beverage service standards.
  • Ability to transport beverages and bar supplies weighing 75 pounds or more, and to bend, crouch, and lift 75 pounds or more.
  • Ability to remain in a stationary position for up to 8 hours during a work shift.

Nice To Haves

  • Prior banquet service experience.
  • Prior guest relations experience.

Responsibilities

  • Greet and acknowledge arriving and departing guests; anticipate needs, respond promptly, and maintain positive guest relations.
  • Follow departmental policies, service procedures, and standards, and use equipment correctly and only as intended.
  • Know hotel services, features, local attractions, and function-specific service requirements, including beverage selections, recipes, prices, setup, schedule, special arrangements, and VIPs.
  • Resolve guest complaints or refer them to the Banquet Manager or Captains when needed.
  • Maintain cleanliness, sanitation, and organization of assigned work areas.
  • Comply with state liquor regulations, including restrictions on serving minors and intoxicated persons.
  • Obtain and secure the assigned bank and verify contracted monies.
  • Complete opening duties, including checking and stocking supplies, preparing garnishes and mixes, stocking ice and glassware, and checking bar equipment and refrigeration.
  • Transport and set up the bar unit and supplies in the assigned function area, securing supplies during the function.
  • Take guest orders using suggestive selling and up-selling techniques; prepare and serve drinks according to specified recipes and provide club service when designated.
  • Ensure cash-bar orders from Servers are paid to Cashiers and collect drink tickets when required; issue, open, and serve wine or champagne and collect payment or tickets as specified.
  • Replace ashtrays, remove soiled wares, and promptly communicate replenishment needs while ensuring proper authorization for additional payments.
  • Communicate last call at the designated closing time to guests, the Banquet Supervisor, and Servers.
  • Return and break down the bar setup after the function; complete consumption reports, bottle transfer slips, and spill sheets accurately and promptly.
  • Use supplies efficiently to meet beverage-cost budgets and prevent waste.
  • Use chemicals according to OSHA regulations and hotel requirements.
  • Complete closing duties, including storing reusable goods, draining ice bins, returning glasses, cleaning bar surfaces and equipment, securing beverage and storage areas, and removing trash.
  • Perform other duties as required or assigned.

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