Admin Jobs

About The Position

Requirements

• HIGH SCHOOL DIPLOMA OR GED
• 1 year of experience in the Information Technology or related field
• 1 YEAR OF EXPERIENCE IN A HELP DESK OR CALL CENTER ENVIRONMENT
• DEMONSTRATE UNDERSTANDING OF BASIC COMPUTER TECHNOLOGY COMPETENCIES
• WORKING KNOWLEDGE OF MICROSOFT WINDOWS AND CHROMEOS OPERATING SYSTEMS
• WORKING KNOWLEDGE OF GOOGLE APPS
• Strong written communication skills

Nice To Haves

• ASSOCIATE’S DEGREE
• CompTIA A+ Certification
• WORKING KNOWLEDGE OF OKTA PLATFORM
• WORKING KNOWLEDGE OF CITRIX/CAMPUSVUE
• WORKING KNOWLEDGE OF ACTIVE DIRECTORY
• Working knowledge of Google Admin

Responsibilities

• Manage the ingress of incident/request calls and tickets using designated approved phone and ticket system solutions by following established routing and workflow procedures.
• Ensure generated incident/request tickets contain all required and necessary information, notes, and correctly assign tickets to appropriate support personnel.
• Identify, analyze, and resolve first contact issues via telephone, chat, and email, and escalate issues to Tier 2 and 3, or other support personnel when necessary.
• Work with the other Help Desk Technicians, IT Operations Technicians, and other Support Personnel when possible to gain a greater understanding and insight into the resolution of technical problems.
• Provide positive interaction with customers, peers, and leadership to ensure a pleasant and productive communication and service experience.
• Provide outstanding customer service to optimize enterprise-wide productivity.
• Build strong working relationships with fellow Help Desk Technicians, IT Operations Technicians, and other Support Personnel to ensure a high quality of service to end users.
• Be proactive: analyze situations to determine and implement permanent corrective actions
• Ability to work well with people from different disciplines with varying degrees of technical experience