Product Manager - Renewals & Modernization

Salesforce•Indianapolis, IN

21d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The DET Sales & Renewals Product Management team is looking for an experienced, savvy, and strategically minded Product Manager to serve as a renewals domain expert. In this role, you will work on critical Renewals Enhancements and Org62 Modernization programs, driving transformational initiatives that accelerate success through automation and digital engagement. As a Product Manager , you will act as the primary liaison between partners and the development team, guiding the product development process from vision to execution. You will be a trusted business advisor with a 360-degree view of the business, building deep partner connections and maintaining a strong bias for action.

Requirements

5–8 years of proven experience as a Product Manager or similar role in Agile environments.
Deep experience with the Salesforce platform, specifically Sales Cloud and Data Cloud.
Salesforce Admin Certification.
Excellent interpersonal skills with the ability to quickly establish credibility and rapport with both business and technical professionals.
Ability to lead multiple projects simultaneously, from conception through go-to-market strategy and launch.

Nice To Haves

Expertise in Slack product development and integration to drive digital engagement and automation.
Proven experience in AI and Agentforce product development to build autonomous, intelligent solutions within the renewals domain.
Salesforce AI Associate or AI Specialist certifications.

Responsibilities

Strategic Backlog Investment & Management: Own, maintain, and prioritize the product backlog based on functional gap analysis (as-is vs. to-be), strategic goals, business feedback, and prioritization frameworks like RICE (Reach, Impact, Confidence, and Estimation), ensuring it is always transparent, visible, and understood. Collaborate with the team to define user stories, epics, and acceptance criteria.
User Story Crafting: Lead the translation of high-level business requirements into detailed, INVEST-compliant user stories and epics, including acceptance criteria.
Functional Specifications: Author functional design specification documents to bridge the gap between business needs and technical implementation.
Customer Advocacy: Act as the unwavering voice of the customer during feature grooming and sprint planning, ensuring the engineering team clearly understands and delivers on business expectations.
AI Evangelism & Innovation: Champion AI maturity across teams and actively thread AI into as many Jobs-to-be-Done (JTBD) as possible, both for personal work and the work of others. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction.
Cross-functional Collaboration: Drive alignment with internal, business, and customer stakeholders across sales, engineering, and platform teams to deliver business outcomes.
Product Vision and Strategy: Define the product strategy and roadmap based on Business Vision, Objectives, and critical metrics. You own the team vision and are ultimately responsible for the execution of work.
Salesforce Innovation: Demonstrate hands-on expertise on Salesforce platforms to provide innovative solutions and remain "demo-ready" at all times.
Continuous Improvement: Oversee the building of prototypes and MVP products, measuring successful delivery against key performance indicators.