Renewals Manager

OSV

2d•Remote

About The Position

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. Summary The Renewals Manager leads the subscription renewals process for OSV, ensuring customer renewals are timely and accurate, with a high success rate. Working with Customer Success Managers, Finance, Sales and other internal stakeholders, the Renewals Manager is responsible for defining customer renewal opportunity pricing and structure. This position is responsible for driving renewals to closure, using internal systems for tracking and managing the renewal cycle. The ideal candidate has excellent interpersonal and communication skills, a creative, analytical mind and can manage multiple renewals simultaneously. This role requires collaboration across organizations, to define and execute renewals, with a focus on quarterly results. The Renewals Manager will track details of the renewal process for analysis, planning and process improvements.

Requirements

2+ years of experience in Account Management or Customer Success with renewals oversight in a B2B or SaaS environment
Proven track record of exceeding retention targets
Strong analytical, communication, and negotiation skills.
Proficiency in Salesforce, PlanHat, or other customer success and CRM tools
Excellent communication skills, both written and verbal
Exceptional people skills that enable the ability to work with cross-functional teams and personnel at varying levels both internally and externally
Strong customer focus and collaborative work style
Comfortable interacting with customer's executives and procurement team
Passion for customer service
Must thrive in a fast-paced, dynamic atmosphere with a focus on deadlines

Responsibilities

Lead renewals strategy for customers in the Renewals Manager’s book of business
Partner with and support Customer Success to close renewals in a timely manner
Provide guidance on renewal strategy to maximize value-based renewal pricing
Work with internal resources to develop comprehensive strategies to retain renewals
Prepare proposals, including renewal rate calculations and contract preparation
Verify contracts, review terms and conditions
Negotiate contract length and additional terms including annual percentage increases
Respond to questions from customers related to commercial terms of renewal
Review, analyze, interpret, and reconcile agreements to maintain accurate data and reporting
Utilize Salesforce to communicate status of renewal status
Participate in regular forecasting meetings to report on renewal rate and terms
Prepare reports and dashboards outlining renewal KPI’s
Commit to continuous improvement and strive to master and maintain knowledge of OSV solutions and services