Renewals Manager

Salesforce•Chicago, IL

23h•$78,540 - $105,140

About The Position

At Qualified by Salesforce, our Renewals Manager will strive to create long-term, trusting relationships with our customers. The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers while also navigating the moving pieces and complexities around startup contracts that also will cross over to massive Salesforce agreements through eventual M&A activities.

Requirements

3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager.
BA/BS degree in Business Administration, Sales or relevant field
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce) and CPQ tools
Experience delivering client-focused solutions to customer needs
You have a way with people, and are an excellent communicator
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once

Responsibilities

Owning our customer renewals by building and maintaining long-lasting client relationships
Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
Answering client queries and identifying new business opportunities among existing customers
Liaise with cross-functional internal teams to improve the entire customer experience
Serve as the lead point of contact for all customer account management matters
Negotiate contracts and close agreements to maximize profits and minimize customer churn
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities
Assist with challenging client requests or issue escalations as needed