Back Office Operations Associate
eClerx•Fayetteville, NC
•$35,000 - $45,000•Onsite
About The Position
eClerx is seeking a detail-oriented Back Office Operations Associate to support form processing, 401(k) plan research, and outreach to employer HR teams—ensuring a smooth customer experience. You’ll help ensure we have accurate information and efficient processes to deliver a seamless rollover experience for our customers.
Requirements
- Strong attention to detail and organization
- Ability to handle repetitive tasks with accuracy
- Comfort with sensitive financial/customer information
- Clear communication skills (phone and email)
Nice To Haves
- Experience in operations, admin, or back-office roles is a plus
Responsibilities
- Review and process customer forms accurately and efficiently
- Ensure completeness and compliance of all documentation
- Follow workflows for rollover-related paperwork
- Research employer-sponsored 401(k) plans
- Contact HR teams and plan administrators to obtain and verify plan information
- Track outreach and update records in internal systems
- Coordinate with internal teams to resolve issues and maintain turnaround times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
