Zuora Solutions Architect

SurveyMonkey

7d • Remote

About The Position

SurveyMonkey is seeking an experienced Zuora Solutions Architect to join their team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required.

Requirements

• 3 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members
• 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Nice To Haves

• Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).

Responsibilities

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

Benefits

• medical
• dental
• vision
• life
• disability insurance
• RRSP matching
• flexible spending & health savings account
• paid holidays
• paid time off
• employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees