Solutions Architect

Arrcus Inc • San Jose, CA

1d • Remote

About The Position

The Solutions Architect (Customer/Systems/Sales Engineer) will leverage strong technical skills and equally strong customer communication skills to confidently lead customers and partners through the process of understanding and evaluating Arrcus technology and products as well as helping them with the deploying the solutions initially in a lab and then in production. This role primarily involves working with one of the largest interconnect providers while also engaging with Data Center Providers, Service Providers, Enterprises, and Cloud Providers as needed.

Requirements

• BS/MS in Computer Science, Electrical Engineering (or similar)
• Minimum 6 years in networking and 3 years of experience in similar roles
• Excellent technical foundation with routing and switching technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), VXLAN, EVPN, SRv6, SR MPLS
• Familiarity with protocol analysis and traffic generation tools such as Ixia, network PDUs, terminal servers, DHCP/ZTP, tcpdump & Wireshark
• Familiarity with cloud networking concepts; Certifications are plus
• NetOps experience preferred: Ansible, Vagrant
• Technology/product knowledge, experience, or certifications in the following areas are a plus: security, routing, switching, Network Management, Linux
• Excellent written and spoken communication and presentation skills
• Networking certifications (CCIE, JNCIE) are preferred

Responsibilities

• Provide deep technical expertise across core, edge, and cloud networking solutions for cloud providers, telecom service providers, and large enterprises
• Act as a trusted advisor by understanding customer requirements and translating them into scalable Arrcus solutions
• Lead pre-sales technical engagements, including technical presentations, solution design, and hands-on technical selling
• Execute and manage in-depth Proof of Concepts (POCs), delivering actionable recommendations and customer-ready reports
• Triage and resolve complex issues in customer lab environments, collaborating closely with Engineering, QA, and Solution Test teams to drive timely resolution
• Deliver detailed technical root-cause analysis (RCA) reports for customer issues
• Stay current with networking industry trends, standards, and competitive landscape to effectively position solutions
• Author technical white papers and represent the company at industry events, conferences, and trade shows
• Conduct technical training sessions and knowledge transfer for customers and partners
• Collaborate cross-functionally with Sales, Engineering, Product Management, Operations, and QA to ensure customer success
• Contribute to and maintain internal infrastructure and tools used by the Customer Engineering team

Benefits

• Attractive compensation + Equity
• Medical, Vision and Dental coverage (PPO, HMO, and HSA options available; 100% premium coverage of several PPO and HMO plans for employees)
• Parental leave
• Flexible PTO
• 401k retirement plan
• Employee Assistance programs
• Onsite Fitness center
• Weekly Catered lunches at our San Jose office.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees