Zuora Billing Architect

Veradigm•Raleigh, NC

About The Position

Veradigm seeks an experienced Zuora Billing Architect to join our team and take ownership of our quote-to-cash infrastructure. In this role, you will serve as the subject matter expert on our end-to-end billing ecosystem, spanning Salesforce CPQ, Zuora Billing, and our integrated Professional Services Project & Portfolio Management (PPPM) platform, Kantata. You will work cross-functionally with Revenue Operations, Finance, Sales, and Professional Services teams to design, optimize, and maintain scalable billing solutions that support our growing business.

Requirements

5+ years of hands-on experience with Zuora Billing, including deep knowledge of the Zuora object model, Order Actions, Rate Plans, and the Zuora API
Demonstrated expertise with Salesforce CPQ, specifically architecting and maintaining the CPQ Opportunity → Zuora Orders integration (e.g., CPQ-X connector, Z-Billing, or custom middleware)
Strong understanding of subscription and recurring revenue business models
Experience designing and troubleshooting bidirectional integrations between Zuora and third-party platforms
Proficiency with REST/SOAP APIs and integration middleware (e.g., MuleSoft, Boomi, or similar)
Ability to translate complex business billing requirements into scalable technical designs
Strong analytical and problem-solving skills with a high attention to detail
Excellent communication skills — able to present technical concepts to non-technical stakeholders

Nice To Haves

Experience with Kantata (formerly Mavenlink/Kimble) or any comparable Professional Services Automation / PPPM platform, particularly around: Billing milestone configuration and triggers, Project go-live date synchronization with downstream billing systems, Revenue milestone-to-invoice workflows
Familiarity with ASC 606 / IFRS 15 revenue recognition principles and how they intersect with billing system design
Zuora certification (e.g., Zuora Billing Certified or Zuora Revenue Certified)
Salesforce CPQ Specialist certification
Experience working in a SaaS or technology services company with complex, multi-element arrangements.

Responsibilities

Architect and maintain the end-to-end CPQ → Zuora Orders flow, ensuring clean, reliable data transformation from Salesforce CPQ Opportunities through to Zuora order creation and billing execution
Design and govern Zuora product catalog structures including Rate Plans, Charges, and Amendments to support evolving business models (subscription, consumption, milestone-based)
Own the integration architecture between Zuora and Kantata (PPPM), including billing milestone triggers, project go-live date synchronization, and revenue recognition alignment
Lead technical discovery, solutioning, and documentation for new billing use cases and product launches
Partner with Salesforce CPQ admins and developers to ensure quote configurations translate accurately into Zuora orders without data loss or mapping errors
Define and enforce data integrity standards across the CPQ → Zuora → Finance pipeline
Troubleshoot and resolve billing exceptions, order errors, and integration failures in a timely manner
Design, build, and maintain complex Zuora Workflows to automate billing operations and reduce manual intervention, including examples such as: Auto-generating invoices upon order activation or subscription amendment, Triggering payment runs and retries based on invoice status or due date thresholds, Automating dunning sequences and failed payment notifications, Orchestrating order-to-bill flows when milestones or go-live dates are updated from Kantata, Syncing subscription state changes (e.g., cancellations, upgrades, renewals) back to Salesforce CPQ records, Scheduling and executing batch billing runs aligned to contract terms or billing periods
Drive system upgrades, sandbox testing, and release management for the Zuora platform
Build and maintain technical documentation, data dictionaries, and integration runbooks
Evaluate and recommend enhancements to the billing tech stack as business requirements evolve